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We're a big SEM distributor in Georgia and have had great support from SEM. I'm not sure how they respond to emails, but there tech support phone line is a great help, and is answered by a real human most of the time. Try giving them a call at 800-831-1122.
This is a heat cure compound suitable for use on leather and vinyl. Apply thin coats and fully cure each coat before applying the next one. You will need to use a heat gun or an iron - a hair dryer won't get hot enough.
If you apply the compound too thickly, you will cure the top layer, but...