Donny
Well-Known Member
- Local time
- 8:55 PM
- Joined
- Aug 28, 2009
- Messages
- 3,206
- Reaction score
- 541
- Location
- North East San Antonio TX
Sorry, but, I'm pretty steamed right now, and want to get some of this out with you car guys! Here it is, pretty much sums it up, if you take the time to read this, and opine, awesome!!! But, as such, it's a vent. I omitted names and business names as this is prudent.
Dear *******:
I wish to inform you of my recent transaction at your facility on 7 July 2010. ****** emailed me on the 5th of July asking about me Media Blasting a Volvo hood. I called ****** and we spoke, he told me only blast the surface of the hood, not the underneath section. I told him it would be ***** which is half the price of a hood, which is already a wholesale price I give you. I then mentioned to him if he had any other fenders, etc. that needed to be Media Blasted, because driving out there for just under a $***** job would necessitate a delivery fee unless he had other items for me to bring back on the return trip. I came out to your shop yesterday, took possession of the hood, and asked ******* when he needed it back, he said as soon as possible. To me, this means immediately. I told ******* no worry about a delivery charge as you will be sending me items per your verbal communication on the return trip. So, as such, I turned the hood around in one day.
I called your shop today en route from my shop attempting to speak with ******* to discuss price; delivery fees, and if parts were ready to go back with me. I got ** on the phone, and was put on hold for about 10 minutes. I hung up when I was nearing your shop. When I got there today, I asked ******** who painted the car, he said “We did”, I said, well, you all have some problems with that car, and handed him a large piece of paint that came off the hood as I was media blasting. This was no small paint chip; this was the size of a piece of paper in your printer! I said that you guys need to send me your cars and parts; Media Blasting is the ONLY way to prep a car for paint.
I then asked ****** if he had parts ready for me to take back, he said no, I said that’s fine, just cut me a check for $**** which includes a $** pick-up and delivery fee as there will be no parts going back with me. Ronny said “No problem” and I assumed he went to tend to that detail. When he came back, he had ** with him and started to give me grief about charging a different amount than on the receipt. I said to ****** why is it I always have issues with your shop each time I do business with you? I offer a fair price on excellent service, I am available, reachable, and take enormous pride in what I do! Then, ******** proceeded to read my own email to him whereas I indicated to him that I would just tack the $***** delivery charge on the next round of services we contract with *********** However, since ********** secures my Media Blasting services every 7 months – I was not going to wait another 7 months to collect this fee – and this is why I was calling *******, to tell him this.
What really upset me greatly was that I am dealing with (from your own website) “*******is the face of ***********” the manager, foreman, spokesman, etc. sitting there upbraiding me, and attempting to mock me by reading to me my own e-mail to him over this fee which I mentioned in detail in the previous paragraph! Plus, the very contract ********* signed I state: “DRBlast reserves the right to change prices, modify contracts as needed, i.e. Automobile won’t mount up on Rotisserie, or, vehicle structure is too weak to support itself as needed for Media Blasting operations or excessive rust which may require more blasting media to complete the contract.” I told ***, ******** and anyone else that heard me that from now on, *********** will be charged full price, minimum $150.00 invoice, and, any communications I have with ************ will be with the owner, as I am the owner of my own shop and don’t have time to deal with the berating insults from your staff. ** then said after I stated this “that will never happen”. I said fine, pay me my $*****, and I will leave. ** pulled out the cash, payed me, I indicated paid in full on your copy of this receipt.
So, ******, as owner of ***********, each time I deal with your “face” I get sideways over silly stuff, basically nickels and dimes. And, is a bad word of mouth worth $******* dollars? You should know that word of mouth is priceless; I know you are aware of this, but, each time I deal with your shop, something gets screwy! I don’t have this problem, or any problems with any of my other customers, in fact, 80% of my business is repeat business! I never let anyone get away that is not Completely Satisfied with my services, and level of quality of my workmanship; never! But, with *********, I leave upset, angry and feeling cheated – which should not happen.
From now on, if you need Plastic Media Blasting services, I would request you deal with me. ********, your Media Blaster should be your best friend from a business point of view. Sure, you can secure other vendors for this service as ******** was quick to point out to me, but you won’t find a better value anywhere in town. I punch out the rust whereas the Soda Blasters don’t and can’t. I use low air pressure whereas the Sand Blasters don’t and can’t and, I can blast plastic, fiberglass, aluminum and other soft substrates whereas some others can, but not one vendor can do it all -- as I can, and at the rate of $******* per hour which is what I have been charging you – which is far below what I charge walk-in customers.
If we are ever to get back straight again, and deal with each other from a business point of view these kinds of situations will not be tolerated, I will just wish you well in your endeavors and business.
Sincerely,
Don Buswell
Owner
DRBlast, Plastic Media Blasting
I'm going to send it to him, the owner, I don't need their business every 7 months. They are supposed to be a premier hot rod shop in my town, but, they suck on all fronts. They blame the paint, DuPont for having shitty paints, b/c the el camino custom they painted started peeling, well DOH, look what I discovered, today, and bring this gem for them to gawk at; a chip you all have to see to believe, here it is to see!
[/IMG]
Dear *******:
I wish to inform you of my recent transaction at your facility on 7 July 2010. ****** emailed me on the 5th of July asking about me Media Blasting a Volvo hood. I called ****** and we spoke, he told me only blast the surface of the hood, not the underneath section. I told him it would be ***** which is half the price of a hood, which is already a wholesale price I give you. I then mentioned to him if he had any other fenders, etc. that needed to be Media Blasted, because driving out there for just under a $***** job would necessitate a delivery fee unless he had other items for me to bring back on the return trip. I came out to your shop yesterday, took possession of the hood, and asked ******* when he needed it back, he said as soon as possible. To me, this means immediately. I told ******* no worry about a delivery charge as you will be sending me items per your verbal communication on the return trip. So, as such, I turned the hood around in one day.
I called your shop today en route from my shop attempting to speak with ******* to discuss price; delivery fees, and if parts were ready to go back with me. I got ** on the phone, and was put on hold for about 10 minutes. I hung up when I was nearing your shop. When I got there today, I asked ******** who painted the car, he said “We did”, I said, well, you all have some problems with that car, and handed him a large piece of paint that came off the hood as I was media blasting. This was no small paint chip; this was the size of a piece of paper in your printer! I said that you guys need to send me your cars and parts; Media Blasting is the ONLY way to prep a car for paint.
I then asked ****** if he had parts ready for me to take back, he said no, I said that’s fine, just cut me a check for $**** which includes a $** pick-up and delivery fee as there will be no parts going back with me. Ronny said “No problem” and I assumed he went to tend to that detail. When he came back, he had ** with him and started to give me grief about charging a different amount than on the receipt. I said to ****** why is it I always have issues with your shop each time I do business with you? I offer a fair price on excellent service, I am available, reachable, and take enormous pride in what I do! Then, ******** proceeded to read my own email to him whereas I indicated to him that I would just tack the $***** delivery charge on the next round of services we contract with *********** However, since ********** secures my Media Blasting services every 7 months – I was not going to wait another 7 months to collect this fee – and this is why I was calling *******, to tell him this.
What really upset me greatly was that I am dealing with (from your own website) “*******is the face of ***********” the manager, foreman, spokesman, etc. sitting there upbraiding me, and attempting to mock me by reading to me my own e-mail to him over this fee which I mentioned in detail in the previous paragraph! Plus, the very contract ********* signed I state: “DRBlast reserves the right to change prices, modify contracts as needed, i.e. Automobile won’t mount up on Rotisserie, or, vehicle structure is too weak to support itself as needed for Media Blasting operations or excessive rust which may require more blasting media to complete the contract.” I told ***, ******** and anyone else that heard me that from now on, *********** will be charged full price, minimum $150.00 invoice, and, any communications I have with ************ will be with the owner, as I am the owner of my own shop and don’t have time to deal with the berating insults from your staff. ** then said after I stated this “that will never happen”. I said fine, pay me my $*****, and I will leave. ** pulled out the cash, payed me, I indicated paid in full on your copy of this receipt.
So, ******, as owner of ***********, each time I deal with your “face” I get sideways over silly stuff, basically nickels and dimes. And, is a bad word of mouth worth $******* dollars? You should know that word of mouth is priceless; I know you are aware of this, but, each time I deal with your shop, something gets screwy! I don’t have this problem, or any problems with any of my other customers, in fact, 80% of my business is repeat business! I never let anyone get away that is not Completely Satisfied with my services, and level of quality of my workmanship; never! But, with *********, I leave upset, angry and feeling cheated – which should not happen.
From now on, if you need Plastic Media Blasting services, I would request you deal with me. ********, your Media Blaster should be your best friend from a business point of view. Sure, you can secure other vendors for this service as ******** was quick to point out to me, but you won’t find a better value anywhere in town. I punch out the rust whereas the Soda Blasters don’t and can’t. I use low air pressure whereas the Sand Blasters don’t and can’t and, I can blast plastic, fiberglass, aluminum and other soft substrates whereas some others can, but not one vendor can do it all -- as I can, and at the rate of $******* per hour which is what I have been charging you – which is far below what I charge walk-in customers.
If we are ever to get back straight again, and deal with each other from a business point of view these kinds of situations will not be tolerated, I will just wish you well in your endeavors and business.
Sincerely,
Don Buswell
Owner
DRBlast, Plastic Media Blasting
I'm going to send it to him, the owner, I don't need their business every 7 months. They are supposed to be a premier hot rod shop in my town, but, they suck on all fronts. They blame the paint, DuPont for having shitty paints, b/c the el camino custom they painted started peeling, well DOH, look what I discovered, today, and bring this gem for them to gawk at; a chip you all have to see to believe, here it is to see!
