How can you trust anyone these days!!!!!!!!!!

[idrivemopar]

I expect a certain level of trust when I have a company do work that I pay them for, and in some cases pay them a lot of money, and as everyone knows about the issues I had with my original body shop and the crap job they did for a lot of money, I find myself in another situation with a different company.

Now mind you, its a small issue, but nonetheless, its still an issue. So, I took my accessories to my engine builder, in good faith that they would use the parts I provided. However, after seeing my motor assembled, I find the water pump I supplied is not what is on the motor. I spent a few extra dollars to get a New mopar performance water pump, with the reinforced housing, and 8 blade impeller. This is not what is installed on my motor, instead its a standard everyday water pump, and not what should be there. I have asked the owner, who assembled the motor where that pump came from, and why its on my motor. Well, he says its what was in the box. My problem, I know that's not what was in the box, and something happened to my original pump while at their shop. Now I am in a touchy situation, because I don't want to accuse them of stealing or losing my original, because I don't want my motor screwed up or something else to go missing.

I guess I will just have to bite the bullet, and order another one, and switch it out when I pick it up Friday, but it really ticks me off, and once again leaves me with a bad taste in mouth and now wondering if everything they said they did for my build is really what was done, and also detracts to my faith on others to do things right!

 

[Budnicks]

If you know what you delivered to them & they installed the wrong part, then the owner argued the point with a customer as well, basically calling you a liar, the owner should at minimum at-least replace it or the cost & you should pay what you owe to date & take your engine out of there today, finished or not.... I don't think I would trust them anymore or ever again now, sounds pretty darn fishy, but I don't know the guy or his shop "at all" either & don't think I would feel comfortable accusing him of allegedly stealing your other pump & housing... just take your business elsewhere

 

[Plasticman-32]

yes what he said
if you are absolutly sure you sent that then you have a sketchy shop i would pull my motor ASAP and take it somewere else, you could aslo tell them how much you spent on that and trusted them to follow thru i would not pay them a dime and take motor how it is.... you should always have them sign a paper you typed up with parts your sending in to be used that way if they come up missing they have a lawsuit

 

[tallhair]

yes what he said
if you are absolutly sure you sent that then you have a sketchy shop i would pull my motor ASAP and take it somewere else, you could aslo tell them how much you spent on that and trusted them to follow thru i would not pay them a dime and take motor how it is.... you should always have them sign a paper you typed up with parts your sending in to be used that way if they come up missing they have a lawsuit

I've heard this complaint from others and it has me on guard for when I finally need a rebuild. I think I'd lean toward platicmans advice of making a list of supplied parts with make, model, brand etc supplied and get it agreed to up front in writing but I would imagine a lot of shops, who may well be totally honest, would probably tell me to take my engine and build elsewhere.

 

[Moparsmitty]

And, if this is a commercial shop, I would report him to the Better Business Bureau and the State Attorney General's Office. Don't let this thief get away clean.

 

[RECHRGD]

I trust no shop anymore. I've learned to do most everything myself. The worst was having the tranny rebuilt and leaving the car with them rather than pulling the tranny myself. There was 78 miles more on the car when I picked it up than when it was dropped off. When confronted about it I was told "we always have to test drive the cars when done". Also the rebuild lasted about two months. I never took it back to them and have been bad mouthing that shop ever since.......

 

[70redbee]

Pick your motor up and deduct the cost of your waterpump from the bill. I would let them finish first, inspect what you have very closely then take your s... home and never use them again. Don't know what is going on with some shops but it seems like it is getting worse.

 

[Someotherguy]

This....is the reason i do my own work...No one touches my vehicles...period, except to have tires mounted/balanced...and even then, i watch them like a hawk through the entire process...I trust no one...Especially a shop...

 

[bm02tj]

If you opened the box and checked the pump before you dropped it off file charges

if not it may have been your supplier ?

I hope it turns out ok

 

[scotts74birds]

Had my Harley in the shop once for a rear head gasket. Got it back, gasket fixed, but not running right. Checked the plugs. Dirty and worn Bosch and Harley Davidson. Funny, I dropped it off with Champions! Some mechs work on the "hell-box" principle. Mix and match. No, I want my parts that I dropped it off with.

 

[J5 GTX]

Any documentation or witnesses that you dropped off the part or requested that pump to be installed? Ask for an explanation.
The shop where I used to work, would install owner supplied parts. It was written on the work order before work began. If there was any discrepancy between the work done and what the customer requested, the shop manager would get "to the bottom of it" and make it right with the customer.

 

[69roadr]

employees might have made the switcharoo without the owners knowledge.

 

[Dennis H]

employees might have made the switcharoo without the owners knowledge.

My 440 came back missing the Carter. Builder claimed that there was no carb on it. There was. Next time, pictures and a list. The shop moved mid build. It could have been lost or stolen, will never know. Builder paid for the Demon that is on now. Caveat Emptor.

 

[Street fighter]

It's hard to put your ride or any part of it in the hands of someone that only see it as a job,we take pride in our rides and take it to them so we can get the best job for our money. I have been doing the biggest of my work myself, I have had too many bad out comes with so call shops.I have many stories but I will just tell you about one.I took my hood and trunk lid to a body shop to have them repaired for rust on the bottom tail of the lid and front section of the hood,got them back they looked find put them on and about 3months later rust is back.took them back to the shop and I was told we can't stand behind a rust job.I paid good money to get this work done and than when I comes back I am told they don't stand behind rust, so I did what they should have done, I tore off the front of the hood and removed the rust and did the same with the lid, I did the bodywork and painted them myself.I looked at it this way, I know what I want done and how, so I have been going as much of my own work as I can myself. There are some good shops out there BUT there are some really BAD ones to.

 

[pabster]

Sadly, it's a good idea to make a list and/or take pictures with your phone of what you're expecting them to install. Good luck.