ksurfer2
Well-Known Member
I am not one to bash companies online, so that is not what I am going to do here. I am simply going to go over the details of my (attempted) purchase. Back in late March, I called to order a kickdown rod for a crossram intake. I was told that they had these in stock, but I had a question about fitment. I was told that I would receive a call back to address the question. A couple of days went by without a call, so I called back and was able to get an answer and the part would be on the way. Fast forward about 10 days, the part has not shown up so I call back again. I was told that the notes on their computer stated that there were questions about fitment. I reminded them that I told them they were addressed at the last call. No problem, we will ship the part out I was told. They asked to confirm my e-mail address to send tracking info to. I gave them that info. Again, fast forward about 10 days, no parts, no tracking info, nothing. I call back AGAIN, I am now getting questions about the intake. I provide the requested info and patiently wait. It's been about a week since the last call....no tracking, no shipment, no follow up, nothing. At this point I can only assume that for some reason they do not want to sell me this part. I will move on to another vendor. I was never rude, angry, short or in anyway addressed my displeasure with them on the phone, I simply asked some questions, and provided some info. The girls on the phone that I spoke with were all very nice and I wish there was a way that I could have done business with them, but it seems they are not interested.
Is this the norm for this vendor? Seems to me that Max Wedge parts don't have a real big market and companies selling these parts would be trying to get all the customers they can.
Is this the norm for this vendor? Seems to me that Max Wedge parts don't have a real big market and companies selling these parts would be trying to get all the customers they can.
