1st off I don't want to start a war or pissing contest either, this is an observation from the outside, from some one who worked for a large dealership group 125 dealerships on the west coast mostly, for many, many years, I wasn't a tech I was a Facility Manager & consultant, I knew/know & worked along side of many or the great techs & service writers & managers, also parts dept. guys & parts managers, also sales & finance people & general management, & detail dept. guys would many times save the day, they all had to deal with the irate customers, that had quality control issues on their beloved cars {you know how people, get attached to their cars}, sometimes or many cases $50k+ vehicles {a substantial investment}, warranty issues are a big deal at all dealerships, they make only 50% of the shop rate, less time to do the repairs & cost on the parts needed, the parts dept.ends up eating shipping & delivery costs, to do the warranty or quality control issue repairs, that could have been caught, many times on the line or in a quality control inspection, before it ever left the plant/***. line... It's just passing the buck it seems to the end person, the most important one the buyer, then the Salesmen sometime trying to sell a flawed product to a customer that want's perfection for their hard earned dollars {it's tough out there in automotive sales, nowadays}, then the service writer, dealership tech, detail tech. & parts dept., that ultimately end up having to deal with the losses & irate customers.... Just out of curiosity, Al K & Scott you are Auto Workers Union Employees, at the automotive plants/***. lines, correct ?, Can you take any of the quality or lack there of, issues or problems, that are on the floor/line or were ever, to your Unions Shop Steward or Union Rep. ?, Or is your Union Rep/Steward part of the problems ?, Bowing down to management, not standing up for the Union employees, they are suppose to represent & doing the very job that they are being paid, very good Union Wages & Benefits for... What are your Union Dues going for ?, If your Union won't back you up, when your obviously in the right... Sorry I'm done with my rant... Most people don't know the whole auto industry probably & most never will, there are many facets to the automotive industry, much, much more that just the assembly line... We all can learn something here it seems... There is a great saying in the industry "$hit flows downhill", I just hope your not at the bottom, collecting it...