Anybody out there used Bill Rolik enterprises

[70 SUPERBIRD]

Going to order some parts from Bill Rolik Enterprises.

Anybody know how their service is?

Thank you for any feedback:headbang:

 

[Propwash]

I had horrible service with Bill Rolik..... I actually bought (so I thought) tie rod ends off his website. After you hit buy it says someone will be contacting you shortly. After a few days of no reply, I tried calling myself. No answer, left a message. Tried again the next day, same thing. Sent two emails, nothing and again a week later, nothing. Almost three weeks later I got a phone call from them stating they were calling back about my inquiry into the parts.

I told them with customer service like that I couldn't even imagine how the rest of the process of getting the parts here would go. Told them "forget it" and ended up buying Moog parts from a local shop.

Good luck!

 

[AdamR]

I bought a sticker off him on ebay, He charged me $8 to ship it in a plain envelope from NJ to CT. Actual postage ? 35 cents


He does have some nice stuff that Im not sure is available anyplace else though.

 

[70 SUPERBIRD]

Did it take a good amount of time to recieve your item from bill Rolik .? Ordered and paid paypal and still no response. Trying to drive my superbird soon.

 

[AdamR]

I received mine quickly, Take a look over at Moparts, he is a member there.

 

[Bill Rolik]

I bought a sticker off him on ebay, He charged me $8 to ship it in a plain envelope from NJ to CT. Actual postage ? 35 cents


He does have some nice stuff that Im not sure is available anyplace else though.

Adam,

Anything I ship for 8.00 is going to be via Priority Mail, not a plain envelope with standard postage. When was the last time that postage was 35 cents anyway, even for a first class letter? What "sticker" are you referring to? You can reply to my direct e-mail ([email protected]) if you like. This sounds highly irregular, but if this actually happened I will gladly refund your payment.

Bill Rolik

 

[Bill Rolik]

I had horrible service with Bill Rolik..... I actually bought (so I thought) tie rod ends off his website. After you hit buy it says someone will be contacting you shortly. After a few days of no reply, I tried calling myself. No answer, left a message. Tried again the next day, same thing. Sent two emails, nothing and again a week later, nothing. Almost three weeks later I got a phone call from them stating they were calling back about my inquiry into the parts.

I told them with customer service like that I couldn't even imagine how the rest of the process of getting the parts here would go. Told them "forget it" and ended up buying Moog parts from a local shop.

Good luck!

Dear Propwash,

I am very new to this site, and have taken note of your comment. I would like to reply with an FYI.

Regarding my website shopping cart, The customer receives a message that I will reply with a total (including shipping), and this is because I cannot assess the same shipping charges for both domestic and international shipments for a given item.

Secondly, and I never like to bring this subject up, but in regards to my significant delay in responding, (and I know this will sound like an excuse, but it is not), I have one family member with rather serious psychological issues, and another with unrelated health issues, and I often leave directly from my daytime employment to attend to various matters. BRE E-mails can occasionally and easily go unread for days or more. It is a fact of life, and is unfortunately not much fun, but family must come first.

Hopefully, your project is well on its way to completion, and should there be any additional needs, please do not hesitate to contact me.

Bill Rolik

 

[Bill Rolik]

I had horrible service with Bill Rolik..... I actually bought (so I thought) tie rod ends off his website. After you hit buy it says someone will be contacting you shortly. After a few days of no reply, I tried calling myself. No answer, left a message. Tried again the next day, same thing. Sent two emails, nothing and again a week later, nothing. Almost three weeks later I got a phone call from them stating they were calling back about my inquiry into the parts.

I told them with customer service like that I couldn't even imagine how the rest of the process of getting the parts here would go. Told them "forget it" and ended up buying Moog parts from a local shop.

Good luck!

Dear Propwash,

Just an FYI per your comment:

My website shopping cart is set up so that when I receive an order, I then reply with a total including shipping charges, since domestic and international charges vary greatly.

Regarding the lack of timely response, I unfortunately have two family members with significant health needs (which are ongoing), and there hae been periods of time where I go from my daytime position directly to attend to those needs. Subsequently, I have gone for long periods of time without checking my site or e-mails. My apologies, but family does come first. Hopefully, your project is on its way to completion, and if there is anything else you may need, please contact me. Things have stabilized a bit on this end.

Bill Rolik

 

[SUPERSTOCKRACER]

Bill, its no excuse.If you plan on selling parts and take someones money you ought to deliver the goods and reply. It doesn't take much at all.I too have 2 children with medical issues and I still do my job 110%.
I have bought parts from you with no problems but a good friend of mine has had a terrible time trying to get what he ordered from you as well.He actually called me wanting to know what my feelings were with buying from you since it was a few months not receiving the correct parts from you.
I'm only giving you contructive feedback here.Not trying to bash.

 

[Bill Rolik]

Bill, its no excuse.If you plan on selling parts and take someones money you ought to deliver the goods and reply. It doesn't take much at all.I too have 2 children with medical issues and I still do my job 110%.
I have bought parts from you with no problems but a good friend of mine has had a terrible time trying to get what he ordered from you as well.He actually called me wanting to know what my feelings were with buying from you since it was a few months not receiving the correct parts from you.
I'm only giving you contructive feedback here.Not trying to bash.

FYI: As far as parts availability goes, due to our current economic climate, material from manufacturers in a timely and consistent manner has been a roller coaster ride, and that is ultimately reflected in erratic shipments to customers. I don't like it any more than customers who don't receive what they order from ME in a timely manner. This is the nature of ANY parts business. My policy is complete customer satisfaction, even if it takes a little longer.

Regarding your comment of "It doesn't take much at all", you do not know the severity of my family health issues, which are too sensitive to discuss here. Things are starting to stabilize a bit. But I will reiterate that my family comes first.

Bill Rolik

 

[SUPERSTOCKRACER]

FYI: As far as parts availability goes, due to our current economic climate, material from manufacturers in a timely and consistent manner has been a roller coaster ride, and that is ultimately reflected in erratic shipments to customers. I don't like it any more than customers who don't receive what they order from ME in a timely manner. This is the nature of ANY parts business. My policy is complete customer satisfaction, even if it takes a little longer.

Regarding your comment of "It doesn't take much at all", you do not know the severity of my family health issues, which are too sensitive to discuss here. Things are starting to stabilize a bit. But I will reiterate that my family comes first.

Bill Rolik

Then in a nutshell take a leave of absense from your part time business till your life gets back on track. It's not fair to the paying party who has to suffer the consequences. You know how the hobbyists are, they want what they want when they need it.I hate to wait for my parts when I pay in advance.
I think your business would do better if your upfront with them.:eusa_boohoo:

 

[Ron 73]

I can relate to your problem but some help at the place of business is something you need to consider, at least for now. If switched around i think you would agree.. SUPERSTOCKRACER Is right.. Hope all gets better soon for you and your family, best wishes with it!.. Ron

 

[Propwash]

Bill, its no excuse.If you plan on selling parts and take someones money you ought to deliver the goods and reply. It doesn't take much at all.I too have 2 children with medical issues and I still do my job 110%.
I have bought parts from you with no problems but a good friend of mine has had a terrible time trying to get what he ordered from you as well.He actually called me wanting to know what my feelings were with buying from you since it was a few months not receiving the correct parts from you.
I'm only giving you contructive feedback here.Not trying to bash.

FYI: As far as parts availability goes, due to our current economic climate, material from manufacturers in a timely and consistent manner has been a roller coaster ride, and that is ultimately reflected in erratic shipments to customers. I don't like it any more than customers who don't receive what they order from ME in a timely manner. This is the nature of ANY parts business. My policy is complete customer satisfaction, even if it takes a little longer.

Regarding your comment of "It doesn't take much at all", you do not know the severity of my family health issues, which are too sensitive to discuss here. Things are starting to stabilize a bit. But I will reiterate that my family comes first.

Bill Rolik

Bill, my regards on your family issues and I hope it all works out for you and yours, but I agree with superstockracer and am still sticking to my guns in saying it was "horrible service."

Obviously you have some sensitive issue's going on at home, but you still need to find time and effort to provide service to your customers. If you can't find balance in between your personal life and business, then obviously a decision has to be made which way to go..Hearing your current position in life, maybe the answer is pretty clear.

I hate to come off blunt or heartless, but this is just reality. I learned real quick when starting to run an Engineering and Inspection lab that customers do not want to hear excuses...at all. They want to know what you did to fix the problem and what you are doing to make sure it doesn't happen again. If you try to soften any issues with excuses, (doesn't matter what they are or if they're true or not) your company will fail.

Again, i'm not trying to come off as a ruthless ***, just stating the cold hard truth. I'm honestly more patient than most, but no way would or will I put up with 3 weeks of crickets. With so many company's now making parts for these cars, most parts are readily available compared to just a few years back. A roller coaster fluctuation in aquiring parts may be an issue on your end, but should not roll down hill to your customers. As a customer, it's pretty easy for me to find almost any part I need and have it at my door in a few days with just a click of the mouse. You're gonna need to come up with a business stratagy to fulfill that supply/demand issue if you want to stay competitive.

I hope everything works out with the fam and I would like to see your business succeed. I appreciate the type of service your bringing to our market, but hope moving forward things become a bit more fluent.

Take Care

 

[WileE]

FYI, Rolik's been doing this for quite some time, he's no newcomer. I've met & talked to him at a few shows. I bought parts in the past, for customers cars, as well as my own. The parts were exactly what they were supposed to be. I had no problem whatsoever. . Perhaps & hopefully so, he'll be able to iron out this apparent recent rough spot.

 

[SUPERSTOCKRACER]

So right now there are 330 viewers on this post.
How do you think this will work out for Bill Rolik in the long term?
How many potential buyers are going to think twice about buying in the future?
And how many people are the 330 viewers going to tell about this?
Just remember your only good as your last sale.

 

[Bill Rolik]

So right now trhere are 330 viewers on this post.
How do you think this will work out for Bill Rolik in the long term?
How many potential buyers are going to think twice about buying in the future?
And how many people are the 330 viewers going to tell about this?
Just remember your only good as your last sale.

In the 40+ years that I have been involved with these cars, and subsequently all of the relative time that it has been a business venture (whether full or part time), I have had the same philosophy of making every effort to provide quality parts (including items not available anywhere else) at competitive prices, along with good service, and anyone who has known me for any length of time is well aware of that.

I understand quite fully that you are "only as good as your last sale", and that is why, when there are occasional bumps in the road along the way, which I will not minimize, these situations become personal for me. It is not just business. At least not for me. I actively project my own name, as my personal choice, to be part of my website, and in all other communications, as opposed to using code names or user names (except for eBay where I am bremotorsports), for this reason. And it is also for this reason that at my vendor spaces at Carlisle and the Nationals, I use prominent signage to sell an individual and a business as one.

For those few times in 40+ years of involvement in the Mopar community where a part was not right, or where there was an untimely response, or where there was a pricing issue that could not be resolved at that particular time, I can only offer an apology and ask for the opportunity to make it right. Ultimately, because of whether we are speaking of this business, or any other business where you are directly involved with the general public, the individual buyer will make his own choice pertaining to a particular product or service. Fortunately for me, and not by accident, these types of situations have been extremely minimal. Also, in the event that I know in advance that I may not be able to provide a particular product or service, I have no problem directing the customer to another reputable source. They do it for me.

There are several orders that I need to package for shipment tomorrow, so I will now attend to that. Thanks to all for your input. I may be reached directly at [email protected], via cell phone at 201-394-5533, or by visiting my website at www.billrolikenterprises.com.

Bill Rolik

 

[Bill Rolik]

Bill, my regards on your family issues and I hope it all works out for you and yours, but I agree with superstockracer and am still sticking to my guns in saying it was "horrible service."

Obviously you have some sensitive issue's going on at home, but you still need to find time and effort to provide service to your customers. If you can't find balance in between your personal life and business, then obviously a decision has to be made which way to go..Hearing your current position in life, maybe the answer is pretty clear.

I hate to come off blunt or heartless, but this is just reality. I learned real quick when starting to run an Engineering and Inspection lab that customers do not want to hear excuses...at all. They want to know what you did to fix the problem and what you are doing to make sure it doesn't happen again. If you try to soften any issues with excuses, (doesn't matter what they are or if they're true or not) your company will fail.

Again, i'm not trying to come off as a ruthless ***, just stating the cold hard truth. I'm honestly more patient than most, but no way would or will I put up with 3 weeks of crickets. With so many company's now making parts for these cars, most parts are readily available compared to just a few years back. A roller coaster fluctuation in aquiring parts may be an issue on your end, but should not roll down hill to your customers. As a customer, it's pretty easy for me to find almost any part I need and have it at my door in a few days with just a click of the mouse. You're gonna need to come up with a business stratagy to fulfill that supply/demand issue if you want to stay competitive.

I hope everything works out with the fam and I would like to see your business succeed. I appreciate the type of service your bringing to our market, but hope moving forward things become a bit more fluent.

Take Care

Just to clarify if my comments were taken as excuses:

You are 100% correct. There are no excuses.

Our particular transaction did not come to fruition due to issues on my end.

I am guilty as charged, 100%.

Fortunately for myself and my customer base, this is a very rare occurrence.

Balancing a separate, full time, daytime position, in addition to my Mopar business, plus the family, is a challenge, and the challenge runs 7 days a week. The full time position became a necessity due to the drop in business revenue given the economic climate, and especially affecting hobbies and/or businesses significantly dependent on discretionary/disposable income, namely collector cars and the restoration thereof. That's life.

If I can be of service in the future, please do not hesitate to contact me.

Bill Rolik

 

[mark42202]

I can only speak on my own experience, but I purchased a new sending unit for my 64 Fury from Bill Rolik a couple years ago. The price was fair, as was shipping, and received the part in a reasonable amount of time. This is the only transaction I have made with his company, but I was very satisfied with all aspects. That aside, I have to agree with Chris. While everyone understands hardships and economy, no one likes wondering when their part will come. Maybe if there was some sort of notcie made that due to cirumstances shipping would be delayed. I know if I purchased something I needed and was told up front it would take 4 weeks to get it, I would more than likely purchase it. However, if I am expecting delivery in 10 days and it takes a month, I would probably be upset as well. Communication is the key in business... ALWAYS!

 

[696pack]

Bill,
The solution is to always explain to potential customers what repsonse and delivery time will be no matter why there may be a delay. Then the potential customer can make a decision if they want to wait. If you then deliver or respond as you say you will, no one will have anything to complain about. If your schedule does not work for them then they will go elsewhere or without.

 

[SUPERSTOCKRACER]

communication,communication, communication!
Its all everyone wants.