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Classic Industries - buyer beware

Budnicks said:
Great to hear...

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Good to see someone is at least somewhat listening or somewhat paying attention... NOW maybe someone can actually do something too & not just talk about it... A bad rap is much harder to shake, than a good customer service reputation, is to keep, a bad rap, albeit deserving or not, it just spreads like a wild fire... A great business & customer service reputation with it's customers, will pay off in the long run, a bad reputation won't bring back customers, it will just drive them away to your competitors, even if they are more expensive, you will lose that customer for life... Even if it's only on a $7-$10 part.... That's my $0.02 cents

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Let's see if it's just lip service or not...
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So true this...Marla
 
We built our company around the philosophy of having a great catalog, keeping the parts in stock that people need, being competitively priced, but MOST OF ALL, providing great customer service. These philosophies are reinforced here with our employees on a daily basis. So, when we read posts like this, it is as disappointing to us as it is to you. But you can all be assured that we will be doubling down on training to ensure our high standards are met and your expectations are exceeded. Our door is always open to forum members. Please remember that we are here to help support the forum and feel free to PM us with requests, suggestions, gripes or even words of encouragement any time.
 
I started a thread regarding quality and shipping issues with Ebay sellers under web site suggestions

(How about a forum to rate Ebay buyers transactions and explain problems with them. There are a lot of sellers doing shady business and with Ebay feedback you only get a couple of words in. It would be nice to have somewhere to post and hear about other buyers buying experiences, product quality, seller comunication and shipping issues. It would help protect B bodies only members from theives, sellers who sell junk parts and dishonest business tactics. Ebays rating system is BS and there are a lot of sellers getting away with the same stuff over and over again and it does not show in there feedback scores. Please help us with this as I am sure I am not the only one tired of being taken! Thanks.)

I don't know if this will ever take off but it sure would be great if it did. Not only would it help us buyers but it would also help the sellers with identifying parts quality, shipping and customer service issues. The only sellers this would not help are the shady ones.

If you think this is a good idea please leave a comment in website suggestions under the thread titled Have you ever had problems with Ebay sellers when you buy parts for your ride? Thanks
 
hammond472 said:
I started a thread regarding quality and shipping issues with Ebay sellers under web site suggestions

(How about a forum to rate Ebay buyers transactions and explain problems with them. There are a lot of sellers doing shady business and with Ebay feedback you only get a couple of words in. It would be nice to have somewhere to post and hear about other buyers buying experiences, product quality, seller comunication and shipping issues. It would help protect B bodies only members from theives, sellers who sell junk parts and dishonest business tactics. Ebays rating system is BS and there are a lot of sellers getting away with the same stuff over and over again and it does not show in there feedback scores. Please help us with this as I am sure I am not the only one tired of being taken! Thanks.)

I don't know if this will ever take off but it sure would be great if it did. Not only would it help us buyers but it would also help the sellers with identifying parts quality, shipping and customer service issues. The only sellers this would not help are the shady ones.

If you think this is a good idea please leave a comment in website suggestions under the thread titled Have you ever had problems with Ebay sellers when you buy parts for your ride? Thanks
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or you could start a blog
 
This thread has been very interesting reading for me and I'm sure a lot of you guys too. A good lesson here is that the consumer can have a lot more effect on the marketplace than ever before thanks to the internet and forums like this one. Vendors (not just Classic Industries) have to realize that they aren't operating in a vacuum. One bad product or customer experience can blow up into a major problem for them and I think that's the way it should be. It forces these companies to concentrate on providing better products and services if they want to be successful in their marketplace. I'm hopeful that Classic will be a better vendor because of the attention that this forum has focused on this customer service problem. I'm also hoping that this kind of consumer attention will ultimately help to improve products and services everywhere.
 
The rep from Classic has contacted me. I am just one of those guys that doesnt come back after being screwed once. He was trying to be helpful though.
 
I had a bad experience with summit, I ordered a poly bushing kit and lower ball joints from them for my '65 a month ago, the order was supposed to be sent out on July 15th. I never got a confirmation on the shipping so I contacted their customer service. Turns out the ball joints went on back order until the 8th of August (as of a couple days AFTER I made my order) and no one was planning on telling me. I ended up getting frustrated when the guy on the phone said there was nothing they could do about it, including not being able to cancel the order. After countless minutes wasted on the phone I got ahold of a supervisor who claimed to have cancelled the ball joints and that I would get a refund for them and the shipping cost. 2 days later the bushings showed up at my door along with UPPER ball joints and I have yet to receive my money back from them. If I don't end up getting my money back from them I am not afraid to get a lawyer involved or contacting the better business bureau. I don't understand how these companies take "pride" in their customer service when it's complete ****.
 
While we are talking about Classic, they need to fix a mistake in their catalog. Under their Mopar Model Identification they show the 65B as the same platform as the 66-7. 65 is the same platform as 62-4 and 66-7 is the same as 68-70. Should read 62-65 and 66-70 for B-bodies.
If you want to win over the **** Mopar community you need to know your poop.
 
moparmarks said:
While we are talking about Classic, they need to fix a mistake in their catalog. If you want to win over the **** Mopar community you need to know your poop.
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So true Mark. It is very annoying to wait for an ordered part and then have it not be correct for you application. This is the third item in 8 months for me from Classic that wasn't as their catalog stated. And then of course how do they take care of the return process.
 
Ryguytoodry said:
I had a bad experience with summit, I ordered a poly bushing kit and lower ball joints from them for my '65 a month ago, the order was supposed to be sent out on July 15th. I never got a confirmation on the shipping so I contacted their customer service. Turns out the ball joints went on back order until the 8th of August (as of a couple days AFTER I made my order) and no one was planning on telling me. I ended up getting frustrated when the guy on the phone said there was nothing they could do about it, including not being able to cancel the order. After countless minutes wasted on the phone I got ahold of a supervisor who claimed to have cancelled the ball joints and that I would get a refund for them and the shipping cost. 2 days later the bushings showed up at my door along with UPPER ball joints and I have yet to receive my money back from them. If I don't end up getting my money back from them I am not afraid to get a lawyer involved or contacting the better business bureau. I don't understand how these companies take "pride" in their customer service when it's complete ****.
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Nothing but great service from Summit for me. Outstanding. Call late Monday, on the porch by Wed. And they get it right.
 
Thought I should update the status of my issues with Classic. Their damage control on this issue is has been completed. Like I stated previously, this has not been the 1st problem like this that I have had with them. A couple of months ago a similar thing happened with a turn signal switch. As of this morning, they have credited me with my return shipping on that part, and credited my card for the ground strap that doesn't fit and told me to keep it. Also the fellow who took my call has been given a week of unpaid vacation to "think about how he treated me during the calls". Interestingly, they told me that the guy who I dealt with on the turn signal switch is no longer with them anymore either.
I am still not totally convinced that their customer service problems are cured, but they are more aware that problems exist. It is a shame that the only way I could get this straightened out was by posting on a car website. I don't think this is an isolated incident because someone else posted of a similar problem with them on this site and yet someone else did the same on the Dodge Charger forum recently. Like it or not the world wide web and the technology that comes with it is a very powerful tool.
So to sum it all up, I am standing by my previous statement that there are better vendors to deal with at this time. Hopefully they will get their $hit together and realize people will eventually get fed up and buy elsewhere. I placed an order with Year One yesterday for several items including the ground strap, and will be willing to bet it will be the correct one.
 
krowbar said:
Nothing but great service from Summit for me. Outstanding. Call late Monday, on the porch by Wed. And they get it right...........................X3
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X4




Since we're on the topic of continual improvement with Classic, one thing I'd like to mention is the speed of their website. Very very very slow.....like worse than dial up slow. If a guy has to do a search because he doesn't have a part# on hand, it can take 10-15 minutes just to find it. Not because of a poor search engine, but just because it takes that long for 4 or 5 different pages to load. A word to the wise........In that same time, I can probably find 5-6 other places that sell the same part I maybe searching for on Classic, and probably a bit cheaper-or free shipping on top of that. Not to say I buy completely off price, but there are a lot of people that do. In this day and age, convenience and price sells before loyalty and patronage. Sad but true.
 
Propwash said:
X4




Since we're on the topic of continual improvement with Classic, one thing I'd like to mention is the speed of their website. Very very very slow.....like worse than dial up slow. If a guy has to do a search because he doesn't have a part# on hand, it can take 10-15 minutes just to find it. Not because of a poor search engine, but just because it takes that long for 4 or 5 different pages to load. A word to the wise........In that same time, I can probably find 5-6 other places that sell the same part I maybe searching for on Classic, and probably a bit cheaper-or free shipping on top of that. Not to say I buy completely off price, but there are a lot of people that do. In this day and age, convenience and price sells before loyalty and patronage. Sad but true.
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And here I thought it was just my computer running slow on their website. It's so bad that I will hit the search button and then go fill up my cup of coffee.
 
Summit does sell some restoration parts for our cars. I ordered an exhaust system and roof rail seals from them and was completely satisfied. I don`t think that they stocked the seals as it took them a while to arrive. Parts look great! Price was good! Shipping was free! If I can get it from Summit I will!
 
X5 on Summit. Never had a problem with them. I like Summit's website too. It's well organized and fast. Like you guys I've also noticed how slow Classic's site is. Maybe they could look at that too. Has to be costing them sales.
 
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