I feel your pain....
About a month ago I ordered a new hydraulic cylinder... About ten days later a big box arrived... The box is kinda beat up but it's a really big box & the cylinder isn't that big so it's probably fine right?
Well if there were a cylinder in the box it probably would be but instead they decided to ship me a tool box.... I get ahold of customer service & they provide a call tag & I ask about expediting the replacement cylinder.... "Oh, you'll need to re-order it, we can't just resend one..." WTH???
Fine... Let's make that happen.... Same item, same delivery address.... Okay, we'll ship it when the wrong item arrives back here... No... You'll ship it immediately, I'm already delayed on a project...
We can't unless you pay for it & we'll refund you when the return arrives... Needless to say I was getting POed but since I'd designed the build around the cylinder I paid for a second cylinder & got the toolbox shipped back... Got a return receipt... Tracking shows they got the tool box on Monday... This is Thursday...I'd like to say I got my credit... But I can't cause that would be a lie...
Oh, the replacement cylinder... They shipped it that day... And I've kept an eye on the tracking... It was at a town less than 30 miles from me last Friday...Saturday it was at another town about twenty miles from me... Monday it was 15 miles away.... And still there Tuesday.. And Wednesday... And on Thursday I went to the local FedEx Express office & initially was told since it shipped ground they couldn't help me.. But then a manager who has dealt with me for twenty years on customer shipments came over & got involved... Poked around on his computer, made a few calls & it appears FedEx has lost my package...
So now I've contacted customer service again.... They've shipped another cylinder again & I'm waiting... Again...
So Yeah, I feel your pain... Hope you get your package soon....