This is a reasonable and measured response that I do not disagree with. What I do disagree with is when I emailed that my package had not arrived a month after they announced on FB that packages were going out the reply was simply the date it was sent. Nothing more. Just "Your package was sent on date." Mind you it's been a month at this point. I am local. It should have arrived in 2-3 days. It's lost. Simple as. Initially I had some difficulty getting packages at the new address but that had long since ended, although I decided to give them the benefit of the doubt on that. The neighbors are a sheriff and a young family. Nobody stole it. So I gave it another 10 days an tried again, was ignored, I waited longer, tried again, was ignored. I was ignored three times. I did not receive any response until I finally emailed that it would be my final attempt and threatened to call my bank. They, rather than handle it CORRECTLY, which is simply to accept the package they sent had been lost and it was not my fault in any way, and their own negligence of not getting tracking numbers puts the onus of them, they give me some bullshit about their policy being the result of people giving the wristbands to friends and being a thief. And rather than wait for me to respond to that email, which is how I wanted this handled and would have shortly, the guy blew up my phone all day long on a Sunday. That was the end of it for me, man. Done and done. Every step of this was handled incorrectly by the show people. Guy should have simply said, "We will ship you another package with a tracking number." That's it. End of story. Not this insulting run around over a measly $45.
I owned and ran a direct to market T-shirt business for years and when I was young I chose to cut corners on paying for tracking. Many a time I had to eat that cost and replace a lost shirt. I chose to trust my clients and maintain a good reputation. After enough losses I learned the hard way to just spring for tracking.
If I sound upset it's because I am. I've never had a car in a car show before. I go to this show every year drooling over all of your cars. My brother was planning on driving 8 hours to go with me. It was one of the pillars of my summer plans. Now I'm just so angry about the unprofessionalism of how I was treated that I cannot seem to temper down about it. I am sick and tired of everything having to be a hassle and not getting what I pay for.
