Sears is really starting to piss me off!

[bee71]

K-Mart buying Sears should is the biggest reason Sears is in such a decline. That and the fact the CEO of K-Mart is building a huge mansion in South Florida while closing stores around him.

 

[krowbar]

Sure is a lot of piss poor service in our new "service based economy", isn't there?

On a positive note.

My craftsman riding mower, bought in 2005, is the best mower I've ever had. Not sure of actual manufacturer, but it's got a Kohler engine.

I also have a Kenmore dishwasher that's really a GE. Exceptionally easy to work on, and easy to get parts for (although I've had to do neither), as it's basically the same design since the 70's.

Several years ago (before the decline), I did have an issue returning a 3/8 ratchet that stripped.

The clerk took my mint condition tool, and instead of getting a new one from the shelf, went to the back room, and produced a pitted, dented, and gouged ratchet, that looked like it had been used as a hammer more than a ratchet, and then left out in the rain for a few decades. I had no choice but to accept it, as I needed to get my car back together. In hindsight, I should have probably started screaming at the top of my lungs about being ripped off until they gave me a new one just to shut me up.

I tried returning a framing square.it was a little out of square and couldn't read the numbers anymore. Took it to the register,cashier says" looks fine to me". I said" ok I have another one out in my truck, I'll be right back". Well I went outside and beat the **** out of it and brought it back in. They said" that's the same one" I said" no it's a different one!" I even got their fat sweathog manager out from behind her desk. They still wouldn't replace it. I said" well **** you you can take this square and shove it up your ***!" Then I wadded the square into the best ball that I could and threw it at her feet and left.

 

[kb67mopar]

I have had direct experience with Both Sears and Goodyear.

Sears: When my 1/2" ratchet took a **** they gave me this beat up rebuilt one just as someone else said, that looked like it had been used as a hammer. I no longer buy tools from sears, I prefer to buy inexpensive ones from Harbor freight. Afterall their hand tools also have lifetime warranties and so far I haven't been able to break any.

Goodyear: These are the most worthless pile of **** tires on the face of the earth and I absolutely hate them. I have had 3 sets of good year tires and EVERY ONE has had these vibration issues. Our new 2013 Avenger has good year tires on it and is developing vibration at highway speeds with only 13k on it. There is no solution, a new good year tire will not solve your problem, just scrap them and buy something else...I think Kumho probably makes a better tire then goodyear either that or they are produced on the same production line.

I will NEVER buy a good year tire again and I attempted to get the dealer to swap my tires when we bought the car but they wouldn't...from now on, that's a deal breaker for me.

 

[Budnicks]

sears sucks

LOL... short & sweet

 

[62savoyguy2]

Sears!!! I swear by their hand tools and swear at everything else!!!!!!

 

[Budnicks]

you can thank the extremely poor training or complete lack of education, of the employees or the morals, standards & ethics of said Pepsi or X-Generation employees & the A-typical outsourcing of products to "China" Union &/or corporate greed, for most all the issues, as for the decline of the USA in general... just fill in the blank/company name "_____ is Junk"... it's truly sad state of affairs today

 

[Photon440]

HEY! Come on, Budnicks. Let's be fair about this. Not everything is outsourced to China. Just this weekend I grabbed a pair of Craftsman pliers, and it was plainly stamped "Made in Japan".

 

[Budnicks]

HEY! Come on, Budnicks. Let's be fair about this. Not everything is outsourced to China. Just this weekend I grabbed a pair of Craftsman pliers, and it was plainly stamped "Made in Japan".

yeah...LOL... I would rather have the made in Japan products even...

 

[kb67mopar]

yea not everything is made in China, we print our money here and send it there....who says we don't export

 

[Sonny Black]

Last Night I went to look for a decent pair of "walking" shoes.
Kohls dept' store keeps sending me 30% off cards. SO, like any other jack *** that receives a invite like this I went to explore my options.
BTW; many of the racks had #30% off everything in store!
WHAT A JOKE & HOKES! I find a "decent pair" of shoes (on my own), no service!!.....went to the check out and she said "you MUST open a charge now if you want the 30% off!..I said I HAVE A KOHLS CARD, she said it don't count you have to open an account!
So, I said the shoes are china junk, you keep'em and I WALKED!
also she was very rude:eusa_snooty: so I was too!
I'm sick of no service, no help , and lies!....I will find a small local shoe store and go there.
thank you for letting me rant
Sonny


P.S. ...just a glorified Wal-Mart!

 

[Lowhound]

If all the retail stores would just LISTEN to their customers instead of trying to stretch every single dollar their business would flourish in the long run. They should learn, but sometimes the hard way, If you don't stand behind the products they sale then the customer will buy somewhere else next time for sure. But if they stand good for the things they sell, the chances are better for getting more repeat customers in the future. But it seems they just care about the dollars they can make now & don't think about the future except for the money they could be saving themselves.

 

[Moparsmitty]

I have had direct experience with Both Sears and Goodyear.

Sears: When my 1/2" ratchet took a **** they gave me this beat up rebuilt one just as someone else said, that looked like it had been used as a hammer. I no longer buy tools from sears, I prefer to buy inexpensive ones from Harbor freight. Afterall their hand tools also have lifetime warranties and so far I haven't been able to break any.

Goodyear: These are the most worthless pile of **** tires on the face of the earth and I absolutely hate them. I have had 3 sets of good year tires and EVERY ONE has had these vibration issues. Our new 2013 Avenger has good year tires on it and is developing vibration at highway speeds with only 13k on it. There is no solution, a new good year tire will not solve your problem, just scrap them and buy something else...I think Kumho probably makes a better tire then goodyear either that or they are produced on the same production line.

I will NEVER buy a good year tire again and I attempted to get the dealer to swap my tires when we bought the car but they wouldn't...from now on, that's a deal breaker for me.

At one time Goodyear made the best tires you could buy, not so much anymore. I've had good luck with BFGs, and the Coopers I have on my truck now. I've had Michelins before that were really good but also real expensive. One thing that I wouldn't do is just blindly go to any tire store without checking them out first. A lot of the "tire techs" around here are trade school dropouts that can barely mount a tire without screwing it up, outside of doing an alignment or any other mechanical work. The big national chains are the worst. Once you find a good shop stay with them and let your friends know.

 

[kb67mopar]

At one time Goodyear made the best tires you could buy, not so much anymore. I've had good luck with BFGs, and the Coopers I have on my truck now. I've had Michelins before that were really good but also real expensive. One thing that I wouldn't do is just blindly go to any tire store without checking them out first. A lot of the "tire techs" around here are trade school dropouts that can barely mount a tire without screwing it up, outside of doing an alignment or any other mechanical work. The big national chains are the worst. Once you find a good shop stay with them and let your friends know.

My brands of choice these days are BFG, Nitto (Terra Grapplers on my truck are awesome), and Mastercraft.

Mastercraft is one of those brands most people forget about but still makes a good tire. Had a set on my Dakota and they were great.

Every goodyear set I have had has been the same...pure $hit. My uncle runs a parts store in a small town and see's it all the time too, he also refuses to own a goodyear tire.

 

[J5 GTX]

........ But if they stand good for the things they sell, the chances are better for getting more repeat customers in the future. But it seems they just care about the dollars they can make now & don't think about the future except for the money they could be saving themselves.

A couple of years ago, we went to Sears to buy a vacuum cleaner. The helpful salesman selected one for us. It was one of the more expensive models (imagine that) but, hey, he's a salesman. My wife liked it. (imagine that). Anyway, I specifically asked the guy, "is this a current production model, do you have parts available? Specifically, a belt?" He said, "yes, it wouldn't be out here on the sales floor if it wasn't a current model".
We take it home. After about 3 months the belt burns out. (we have lots of dog hair and carpet fiber, so the roller jams easily.)
I check online. Not only are there no belts available but, that particular model is so old; that the only information on the Sears website is the model number and the word obsolete. He made the sale but, he didn't get a repeat customer.
A few years after that I went to buy a riding mower. I didn't buy it from Sears.

Oh, I called an appliance center that specializes in obsolete appliance parts. The guy there kinda of chuckled when he looked up the model number and said that I might find a belt on ebay.

 

[sleepar]

Went to sears years ago with a dodge truck with 31,000 miles for tires.. needed $2000 worth of front end work... ok just mount and balance tires... at 60,000 went back for another set of tires front end was all tight... same guy was there but became the manager... Sears is wonderful and this was in the early '90s...

 

[wedge69]

Customer service just plain SUCK's these days ! No body take's Pride and self respect in there work or product.
Just get there cash and out the door ASAP !
When I had my shop in lower MD I had a great customer base bult on Respect and pride in our work. When I closed it up I had people come up to PA at my privet shop to have me help them.
Also when was the last time you saw anyone help you out and ask for Nothing !!
(Other than you guys on here that is ! )
As for sears ! When I started working on things EEONS AGO . I used there tools and still have them to this day. If I broke one you would get a new one Or thay would repair it rite there. Last year I bought a 1/2" Long breaker bar. Was NOT cheap ! Well I proke the head working on a cummins . Went back and thay gave me a rusted up POS ! I asked why did I pay for a New tool and then you give me a beat up replacemend ? Thats Our policy !?!?!
Last time there folk's !!
OH and as for goodyear ! It's in there name !! Good for A Year !!

 

[Cranky]

I learned not to take my vehicles to Sears for anything back in 69! The 'big' store had a huge shop and even did state inspections and was about to fail mine because of the small diameter custom steering wheel. What?? Just happened that a DPS officer had driven up so I asked him about it and he took a look and told them to sticker the car. Over the years, I've heard all kinds of stoooopid reasons to fail inspection. Bad thing about that is you now pay up front and if the car fails, you have one chance to fix it and try it again. If it fails again, you end up having to pay for any more tries. I now flatly tell them to show me what the book says but most times I get a dumb look and some have even said 'what book'......morons everywhere.

 

[monaco66coupe]

Last Night I went to look for a decent pair of "walking" shoes.
Kohls dept' store keeps sending me 30% off cards. SO, like any other jack *** that receives a invite like this I went to explore my options.
BTW; many of the racks had #30% off everything in store!
WHAT A JOKE & HOKES! I find a "decent pair" of shoes (on my own), no service!!.....went to the check out and she said "you MUST open a charge now if you want the 30% off!..I said I HAVE A KOHLS CARD, she said it don't count you have to open an account!
So, I said the shoes are china junk, you keep'em and I WALKED!
also she was very rude:eusa_snooty: so I was too!
I'm sick of no service, no help , and lies!....I will find a small local shoe store and go there.
thank you for letting me rant
Sonny


P.S. ...just a glorified Wal-Mart!

I have had a hell of a time finding quality shoes, with all this junk from china floating around. I finally found an American company in Wisconsin, Thorogood. Man they are comfortable, good for being on your feet all day, and nice for riding the motorcycle as well. They last forever, and you can actually resole them if necessary. I didn't look to see if they sell walking shoes, but look them up.

 

[1971 plymouth roadrunner]

...nope, no lemon tree. He set the thing on fire(!) in the dealers lot. Just so tired of dealing with the dealer trying to get his top dollar new car's electrics to work properly that he poured lighter fluid on the interior and threw a match in it. It made the newspapers at the time, and was before lemon laws. I was just a kid, but it made an impression with me.

That kind of thing has been happening in Asia, were some guy will buy a brand new BMW, lamborghini, or ferrari. The company will not fix the inevitable problems with their crappy product, thus the guy gets a whole group of his friends together and they destroy the car in a public space. The company then seems to suddenly realize the mistake they made, and authorize the original repairs. JUst showes ya the quality product of a 100K car, you get crappy service from the company, that is actually how lamborghini was created. The guy was pissed at the quality of his new ferrari, and took it to their facility, Enzo tells him that there couldn't possibly be anything wrong with his perfect car, and that lamborghini was just a tractor maker. Thus Enzo made the biggest mistake of his life, by creating his largest competitor rather than just replacing a cheap clutch. Plus the mura is one of the most beautiful sports cars to come out of a factory, they make any ferrari look like crap

 

[Photon440]

Customer service just plain SUCK's these days ! No body take's Pride and self respect in there work or product.
Just get there cash and out the door ASAP !
When I had my shop in lower MD I had a great customer base bult on Respect and pride in our work. When I closed it up I had people come up to PA at my privet shop to have me help them.
Also when was the last time you saw anyone help you out and ask for Nothing !!
(Other than you guys on here that is ! )
As for sears ! When I started working on things EEONS AGO . I used there tools and still have them to this day. If I broke one you would get a new one Or thay would repair it rite there. Last year I bought a 1/2" Long breaker bar. Was NOT cheap ! Well I proke the head working on a cummins . Went back and thay gave me a rusted up POS ! I asked why did I pay for a New tool and then you give me a beat up replacemend ? Thats Our policy !?!?!
Last time there folk's !!
OH and as for goodyear ! It's in there name !! Good for A Year !!

Too bad about the rusty tool, but you're lucky. The last time I took some Craftsman tools in for replacement, four or five assorted rachets and wrenches, they wouldn't honor the guarantee on a single one because they no longer sold exactly the model numbers that I had.