Are Summit Racing getting worse ???

[kiwigtx]

I just sent an email to Summit Racing after being on HOLD for over 20 minutes....."Due to Covid-19 we are taking a huge volume of calls...blah blah blah..."

I have never had problems with them before. Ordered a set of wire holding brackets to make the ignition leads a bit tidier in my A100....and some replacement centre cap screws for the wheels. Initial time frame for 'special order' item brackets (I wanted red ones) was 6 April at Summit, and shipping after that. The deadline arrived, and went...then 5 days later I see an update to say now it's around mid May. I cancelled the order immediately. I'm not taking chances on them doing that delay BS again.

I'll order a set of black wire holders instead. Trouble is I was on HOLD to see where the Credit is going to appear. It has been nearly a week with no mention of anything from them.
The email said it might take up to 4 days or more to reply to my email.

Maybe I should just put in a PayPal claim against them...might make them sit up.

Anyone else have any better ideas? I don't want to place another order without the first being settled. BTW...I have been buying from them for a long time.

 

[diesel_lv]

I think every company out there has let Customer service go to hell n letting the blame be on Covid. I ordered 2 gallons of Rotella T6 5-30 for my next oil change from NAPA. Next day receive email saying it is available for pickup at store. I drive 15 miles to store, no oil. Store has no clue and didn't send email, corporate did. I get 5 of these emails. Called corporate, to this day have not been called back. Then got an email yesterday saying my order is canceled. Called corporate, said I will receive a callback from next available agent. 8 hrs later, I have not gotten a call back. Sent them an email to complain. Not holding my breath on a reply. It's everyone lately.

 

[kiwigtx]

I think every company out there has let Customer service go to hell n letting the blame be on Covid. I ordered 2 gallons of Rotella T6 5-30 for my next oil change from NAPA. Next day receive email saying it is available for pickup at store. I drive 15 miles to store, no oil. Store has no clue and didn't send email, corporate did. I get 5 of these emails. Called corporate, to this day have not been called back. Then got an email yesterday saying my order is canceled. Called corporate, said I will receive a callback from next available agent. 8 hrs later, I have not gotten a call back. Sent them an email to complain. Not holding my breath on a reply. It's everyone lately.

That sucks....driving all that way is more expensive than my phone call....plus the time lost.

 

[Takoctopus]

That’s how it is these days, no customer service and limited options of where to buy from. Most items get dropped shipped from one place and are sold through a million websites but none of them have it in stock, just order it from someplace else and have no idea when you will actually get it.

 

[SattyNoCar]

I haven't bought any parts during covid, but, in perusing their online catalog I noticed a LOT of parts with ship dates days or weeks down the road. Summit used to be the fastest supplier, now.......the slowest?

Yet, how is it that Amazon still gets items out so quickly? (regardless of what it is)

 

[1974ChargerSE]

It's everyone. I bought a cowl repair panel from Kramers in Dec, and found out once paid, that the part would not be in until May. Asked fro a refund of money, and crickets. Last time i buy from them. Summit is still the best service (I may be prejudiced, as I can drive there in about 30 minutes), but they are having a hard time getting parts from overseas suppliers.....

 

[kiwigtx]

I bought a cowl repair panel from Kramers in Dec, and found out once paid, that the part would not be in until May.

Suppliers should be up-front about not having parts in stock...instead of waiting for your money first.

 

[dadsbee]

Jamie at Megaparts... order at 6PM at night via his email directly vs weborder, parts shipped at 8AM the next morning....!!!

 

[Kern Dog]

Summit used to answer calls 24 hours a day. Some time back, they closed at night. You'd call and get a recording that they are closed.
What the heck???

 

[tonysrt]

I go to Summits web site and check an item, not in stock a month away for delivery. I then check Jeg's they have it stock so I order from them. I just got new Summit catalog, 92 Chevy cams listed, all small block, and 7 Mopar cams which is both small and big block. Are we discriminated against? How can we pick out a cam when they don't list any for us.

 

[F4R/T]

No problems here for me with Summit.. I’ve always been happy no disappointments... maybe I do get lucky once in awhile! Hang in there this plandemic has stuff all mixed up. I’d let them know though!

 

[diesel_lv]

That sucks....driving all that way is more expensive than my phone call....plus the time lost.

Especially when my '67 gets 9mpg. That was 3 gallons r/t at premium price per gallon.

 

[monaco66coupe]

I gave summit a chance with a large order to rebuild my 383. I was never able to reach a live human, and their site is hard to navigate. So I gave up and went to Jeggs. fast response, paid last friday, and I will have everything by this friday as long as I can believe their word.
good price as well, free shipping. all comp cam/lifters, . and melling pump, gasket set, timing set. 530.00 with tax.

 

[Moms68]

Amazing that the mega companies like Amaz*n keep up with orders and customer service, when others are using the pandemic as an excuse for poor service

 

[moparedtn]

I never order (and certainly don't pay in advance for) anything from any supplier that they don't
specifically have in stock within their inventories.
That sidesteps a ton of possible issues down the road...and yes, that includes Amazon.

That said, Summit has a whole slew of ways to speak with them, probably more than most suppliers:
https://help.summitracing.com/app/contactus
If phone is an issue (and it always seems to have been with them, monster-sized as they are), I prefer
the "Live Chat" myself. Personal preference...

As an aside, I just fetched the oil and filters for Fred from them very recently and got the order in like
3 days, no worries. Made sure they showed them in stock.

 

[monaco66coupe]

It is puzzling, where Jeggs had the cam coming directly from comp cam, and was shipped this morning, my machinist is actually quite excited to build the 383. most of the time he gets chevy stuff in, and is bored to death. we are playing with trying to stay at 10:0 compression, as the available 383 pistons have a range of compression ratio depending on how we build it, and I have to thank Nick at nicks garage with helping with great advice. he is also a very nice fellow! You can tell he loves Mopars.

 

[1 Wild R/T]

That sucks....driving all that way is more expensive than my phone call....plus the time lost.

Long distance phone calls have gotten allot cheaper.... Back while I was in the Navy stationed on Guam I call a buddy in California... Talked for about 30 minutes... The bill? Back in 1980 it was over $120...

 

[monaco66coupe]

I agree, in 1972 when overseas calling home for me was not an option, the cost of those calls was astronomical. so a letter had to do.

 

[VANDAN]

I'd check your billing. I had some brackets on back order, and found a nice used set. Cancelled the order, via email, No Charges placed. Summit does not bill, until they ship the items, is what I've seen...

 

[kiwigtx]

Jamie at Megaparts... order at 6PM at night via his email directly vs weborder, parts shipped at 8AM the next morning....!!!

I also have parts on order with them....received my shipping confirmation on 10th March......maybe Amelia Earhart is flying them over to me.....still waiting patiently.