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A Cautionary Tale on Chain Repair Shops

Bruzilla

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You guys will like this! A friend of mine recently sold his 1968 Road Runner to a guy who's pretty new to the hobby. The car is an immaculate 440-4spd car that was fully restored a couple of years ago.

So, the new owner is out cruising about north Florida a week ago and the engine dies. Having more money than automotive experience, he calls for a wrecker and has the car towed to one of those chain tire/exhaust/alignment/general repair places (you guys know the breed). The techs troubleshoot the problem as no fuel reaching the carb, and decide to replace the fuel pump.

Just as they do many times a day, they followed the fuel lines back to the fuel tank and tried to see how to remove the fuel pump. :) Not finding the usual access point, they decide to lower the fuel tank because they think the guys at Plymouth are total morons and never engineered a way to remove the fuel pump from the tank without dropping it. At some point after dropping the tank, someone informs the tech that older cars don't have electric fuel pumps in the gas tank and they are mounted on the engine. Ooops! Somewhat doubtful of this new information, they decide to reinstall the gas tank, but they'll only secure it with one strap... just to save themselves some work in case they end up needing to drop it again.

They move to the front of the engine and conclude, for some reason, that the only way to access the fuel pump is to remove all the belt-driven accessories. So they pull the alternator, power steering, and water pump off. They then proceed to put the new fuel pump on, and for some reason decide to just mount it with just one bolt part way in. Our guess was they were in the midst of mounting the pump when someone came by and asked "why did you guys take off all the accessories to change a fuel pump?" and in the post-question debate the techs forgot they never finished mounting the pump.

Now they go to reinstall the accessories, but no one made note of how they were installed and the alternator was put back on without the spacers.

They go to start the car, and it starts but they tear up the alternator belt in seconds. Thinking putting a new belt on will make all the difference, they get a new belt, put it on, and it too is shredded in seconds. Now they figure maybe they did something wrong and notice the alternator pulley isn't close to being aligned right, so they say "that's what those leftover parts were for!" and get the alternator installed correctly.

The owner comes to get his car, and now the car won't start. Turns out not installing the fuel pump in correctly causes it to work its way out and damage the pump lever. :) So the owner takes the car to a speed shop where they find the gas pump is ruined and the gas tank is a fraction of an inch away from falling out of the one strap trying desperately to hold it on.

And this, oh newbies to the hobby, is why you never, ever, go to a chain repair shop. Look for that rundown, shabby, looks like it's run by a guy named Scooter, shop.
 
Is this real!!!??? I can't believe there is an automotive shop this stupid.
 
The fuel pump "rod" probably dropped down and they didn't figure it out.
 
There are many, many clueless people out there, & somehow they claim they can repair vehicles....Most of them are just part changers.....Not able to diagnose the problem..... I have also had many "holy crap” moments from a few mopar owners doing there own repairs.... If you can't handle the repair yourself...It is so important that you do your research & homework when purchasing a vintage car..... The same is even more important in maintaining it.... Best thing to do....Get a manual, learn your car, & do the work yourself when possible.......
 
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.....I sort of cried a little when I read this. Poor car.....
 
You guys will like this! A friend of mine recently sold his 1968 Road Runner to a guy who's pretty new to the hobby. The car is an immaculate 440-4spd car that was fully restored a couple of years ago.

So, the new owner is out cruising about north Florida a week ago and the engine dies. Having more money than automotive experience, he calls for a wrecker and has the car towed to one of those chain tire/exhaust/alignment/general repair places (you guys know the breed). The techs troubleshoot the problem as no fuel reaching the carb, and decide to replace the fuel pump.

Just as they do many times a day, they followed the fuel lines back to the fuel tank and tried to see how to remove the fuel pump. :) Not finding the usual access point, they decide to lower the fuel tank because they think the guys at Plymouth are total morons and never engineered a way to remove the fuel pump from the tank without dropping it. At some point after dropping the tank, someone informs the tech that older cars don't have electric fuel pumps in the gas tank and they are mounted on the engine. Ooops! Somewhat doubtful of this new information, they decide to reinstall the gas tank, but they'll only secure it with one strap... just to save themselves some work in case they end up needing to drop it again.

They move to the front of the engine and conclude, for some reason, that the only way to access the fuel pump is to remove all the belt-driven accessories. So they pull the alternator, power steering, and water pump off. They then proceed to put the new fuel pump on, and for some reason decide to just mount it with just one bolt part way in. Our guess was they were in the midst of mounting the pump when someone came by and asked "why did you guys take off all the accessories to change a fuel pump?" and in the post-question debate the techs forgot they never finished mounting the pump.

Now they go to reinstall the accessories, but no one made note of how they were installed and the alternator was put back on without the spacers.

They go to start the car, and it starts but they tear up the alternator belt in seconds. Thinking putting a new belt on will make all the difference, they get a new belt, put it on, and it too is shredded in seconds. Now they figure maybe they did something wrong and notice the alternator pulley isn't close to being aligned right, so they say "that's what those leftover parts were for!" and get the alternator installed correctly.

The owner comes to get his car, and now the car won't start. Turns out not installing the fuel pump in correctly causes it to work its way out and damage the pump lever. :) So the owner takes the car to a speed shop where they find the gas pump is ruined and the gas tank is a fraction of an inch away from falling out of the one strap trying desperately to hold it on.

And this, oh newbies to the hobby, is why you never, ever, go to a chain repair shop. Look for that rundown, shabby, looks like it's run by a guy named Scooter, shop.

And hope they don't have a guy who takes your Engine/Trans, replaces it with something allot less value & tries to sell your good bigger better engine/trans on Craigslist or E-Scam... sorry Bruzilla... yeah look for the old farts garage, better chance of not getting screwed too...

stories like these, is why I do all my own work.... I suggest others learn to do it themselves too...

operative words were more money than experience
 
The fuel pump "rod" probably dropped down and they didn't figure it out.

Exactly!! which is why they installed only one bolt because they couldn't get the second one started. There was enough gas in the bowl to shred two belts and after that they gave up...

Not that surprising... here's a similar story that happened to me today. Over this past week we had the snow storm and i took my 45 HP Case tractor out to clear the drive; short story. One of the front tires went flat (smaller front wheel assist) and i rolled the outer bead off the rim getting it back to the shop. i took the tire in to a large regional chain (Rhymes with Ronteith's Tire) to have it re-seated, checked for the leak, repaired and remounted. I get a call at 2 saying that they couldn't get the beads to seat because the sidewalls are too stiff. I thought he was kidding. I said "wrap a small ratcheting tie down around the tire, crank it down and smack it with a mallet while pouring the air to it". He had no clue. I have done that no less then a dozen times over the years. Anyway, I'll pick it up and take it to the local tractor place.... Unbelievable. Zero common sense....
 
And this, oh newbies to the hobby, is why you never, ever, go to a chain repair shop. Look for that rundown, shabby, looks like it's run by a guy named Scooter, shop.

Poor car, poor guy. Yes, this is the very reason that the few repair shops I like to visit smell like grease traps, you have to wait on the "service writer" to come out from under the car he's working on, and you don't want to sit down on anything in your good suit.

In fact, it's a criteria for me: if the guy writing my authorization gets grease on the paper, and his knuckles are scarred up so bad he can barely hold a pen...that's someplace I'll consider leaving my old car.

And just for fun, take your classic up to the "Twilight Zone" and ask them to scan your codes. Grab a six-pack and a friend, and let the entertainment begin.
 
And just for fun, take your classic up to the "Twilight Zone" and ask them to scan your codes. Grab a six-pack and a friend, and let the entertainment begin.
Now that's funny!! But with my luck, they'll find someplace to plug in the scan tool and burn the car down.
 
Exactly!! which is why they installed only one bolt because they couldn't get the second one started. There was enough gas in the bowl to shred two belts and after that they gave up...

Not that surprising... here's a similar story that happened to me today. Over this past week we had the snow storm and i took my 45 HP Case tractor out to clear the drive; short story. One of the front tires went flat (smaller front wheel assist) and i rolled the outer bead off the rim getting it back to the shop. i took the tire in to a large regional chain (Rhymes with Ronteith's Tire) to have it re-seated, checked for the leak, repaired and remounted. I get a call at 2 saying that they couldn't get the beads to seat because the sidewalls are too stiff. I thought he was kidding. I said "wrap a small ratcheting tie down around the tire, crank it down and smack it with a mallet while pouring the air to it". He had no clue. I have done that no less then a dozen times over the years. Anyway, I'll pick it up and take it to the local tractor place.... Unbelievable. Zero common sense....



I know it’s not to safe...But I have done it many times on road calls... Using starter fluid around the tire bead.. lite it then add air to tire & the bead sucks to the rim......
 
Is this real!!!??? I can't believe there is an automotive shop this stupid.

I could show you a couple of shops in my area that have so called "techs" that are at least this stupid. It's not that rare anymore. The chain shops (we all know who they are) hire these "techs" straight out of the tech schools and put them right out on the shop floor with very little, if any, additional training and almost no supervision and basically turn them loose on customer's cars. If they screw up something really bad they might get fired and just move on to the next crappy chain shop. I saw it over and over again when I was selling parts.
Like I said before in other threads, if you want to know where the good independent shops are in your area, go to the local NAPA and ask the oldest counterman (preferably a wholesale counterman) or the owner who runs the best repair shops. They know and they will tell you. I would never send anybody to a national or even some regional chain shops.
 
I have a friend who was working flat rate in a shop like that watched a new guy tighten with a impact the front wheel bearing nut on a chevy astro walks over tells the kid about it says he n knows what he is doing leave him alone, come to find out its the kids mom's van, so now she has to pay for kids stupidity.
 
I have a friend who was working flat rate in a shop like that watched a new guy tighten with a impact the front wheel bearing nut on a chevy astro walks over tells the kid about it says he n knows what he is doing leave him alone, come to find out its the kids mom's van, so now she has to pay for kids stupidity.

He just wanted to make damn sure that wheel wasn't going to fall off lol
 
Trust me, there are a lot of shops that are that stupid.

More so there is a lack of experience and education on the older cars by the now generation. Not saying there are not morons working on people's vehicles that shouldn't own*a wrench. This is found in all professions, Doctors, Lawyers, lawnmower technicians, ext. It pays to do your homework anytime you have someone do something for you...
 
There is a lack of experience & knowledge on the newer cars as well. Problem is, all these "qwikie lube" joints hire these young kids and pay minimum wage. They don't spend a lot of time training people to do a proper job.
 
There is a lack of experience & knowledge on the newer cars as well. Problem is, all these "qwikie lube" joints hire these young kids and pay minimum wage. They don't spend a lot of time training people to do a proper job.

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