AutoMeter - Great Experience to share!

[roadrunnerh]

In late 2020, I purchased an AutoMeter “Street Tach” ATM-2895 from Summit for my '75 Scamp (I know, an A-Body). However, I did not install the tach until almost a year later. The tachometer was installed/mounted on the A pillar. Within six months, the glass lens and bezel literally came off! I opened the door, and noticed the glass and chrome plastic bezel were on the driver's side floor.
I contacted Summit in 07/2022, told them of the problem. Since the warranty was up, there was nothing they could do - although they did offer me $50 off another tach!
Two weeks ago, I shipped the tach, receipt, and a letter explaining the situation to AutoMeter customer service in Sycamore, IL. They called me last week and gave me options. I called back and actually spoke to a live human being and chose to have mine repaired. Even though the tach was out of warranty, they reattached the lens and shipped it back all free of charge. I re-installed it as soon as it came today and it works as it did. Now THAT'S customer service!
The guy I spoke with told me the tach was made in USA and seemed to indicate they all were made in their huge factory in Sycamore. Regardless, they stand behind their products! Way to go AutoMeter!

 

[davek]

you forgot to post a pic,glad they took care of you. Had a bad shock from Summit and they sent me a new one. Bought the shocks 5 years ago. I was surprised.

 

[roadrunnerh]

Here ya go...

 

[Don Frelier]

For second there I thought you had it at 5,500 rpm which would be very impressive.

 

[beanhead]

I had that same tachometer. I cracked the glass lens but installed it anyway and used it for almost a year. One day I decided to call them just to see how much they'd charge to repair it...they had me send it back to them and fixed it for free. I made sure to tell them I broke it...usually that's when you get "well we have to charge you since it was installer error.." I had it back in 2 weeks.