GUYS BEWARE! instrument panel restoration services at 2K inc. Warning!

[Yatzee]

The simple fact that all of this went down the way it did raises a red flag for me as far as doing business with this establishment. A little "bending over backwards" to satisfy a customer is what keeps you in business, and making an extra effort is what keeps your customers coming back. Regardless of who's right or wrong this should really have never happened, period. All you need do is look at Summit's business model and you'll know why they are so successfull - no hassel, no problem.

 

[steve from staten island]

The exact reason why i don't do E-mail for anything important. I tell everyone I deal with for most anything if they need to contact me DO NOT e-mail. They have my cell number and if necessary my land line. Some don't care for that arraignment but thats the deal.

 

[72Rdrnner]

I'm looking to convert my ammeter to a voltmeter on my '72 Road Runner GTX with a Rallye instrument cluster w/tach. Found a few places to do it , i.e. Red Line, R/T Specalites, and 2K Inc, i.e. John Manush.

Ran across this tread and thought the name looked familiar. Went back through my records and found out I had him do a complete restoration on my Rallye panel, plus a second one I had acquired. Work consisted to 8 gauges and 2 speedometers. All this was done back in April 2005.

Bottom line: I have no complaints whatsoever about his work. Nor do I have any complaints about the service or communications. To be honest I don't remember what method of communication I used, i.e. email or phone, but my best guess is phone as I kept any and all emails and there aren't that many from that time (10 years ago) to anyone. From my records I used USPS certified mail to ship the gauges, as I have receipts for insurance. (Priority Mail didn't exist then). I also paid with a bank draft which I sent via snail mail.

The date on the invoice was 4/5/2005, the date on the check was 5/23/2005 and the gauges were shipped back to me on 6/13/2005. Since my restoration took 3 years the time to get this done was acceptable to me since I was not ready to put the instrument panel back in the car.

I do remember actually talking to him as I have family in Iowa and was curious where Burlingtlon was. Don't have any recollection of any problems or issues whatsoever.

 

[moparnation74]

In all fairness its not his fault your phone company didn't get you his emails....if it was the other way around and you sent him emails and he didn't answer ,you would be pissed too!

Have a little sense here.... Not only did the owner have his email he also had this guys home and cell number. If he couldn't reach him via email for payment, then his next step is too call numbers on file.

That's business 101!

 

[hemi*guy]

Have a little sense here.... Not only did the owner have his email he also had this guys home and cell number. If he couldn't reach him via email for payment, then his next step is too call numbers on file.

That's business 101!

The guy said his local phone company was having problems, maybe he did try to call and couldn't get through!!!
72Rdrnner had no problem with this company and you don't know both sides of the story so why be so fast to pass judgment on the company? Have a little sense, always get a signed contract with a scope of work to be done and a completion date with a liquidated damage clause in it! That's Business 101!

 

[moparnation74]

The guy said his local phone company was having problems, maybe he did try to call and couldn't get through!!!
72Rdrnner had no problem with this company and you don't know both sides of the story so why be so fast to pass judgment on the company? Have a little sense, always get a signed contract with a scope of work to be done and a completion date with a liquidated damage clause in it! That's Business 101!

Hemi guy? Where did I state my judgement about that company???

I stated the obvious....and since your so quick on the fly like the owner of that company! I guess you forgot to mention about utilizing the OP's cell phone number...which has Nothing to do with a local landline carrier...:headbang:

 

[hemi*guy]

Hemi guy? Where did I state my judgement about that company???

I stated the obvious....and since your so quick on the fly like the owner of that company! I guess you forgot to mention about utilizing the OP's cell phone number...which has Nothing to do with a local landline carrier...:headbang:

First off my comment was made almost 6 months ago why bring it up now...get a life
Secondly most companies try to work with their clients not upset them, when I hear that one person has a great deal of problems with a company and someone else has no problems with them I tend to think that there is more to the story than what the disgruntled customer has to say...you took the customers side with out even hearing from the companies side....Maybe after having a problem with the customer he went about it the only way that stands up in court...Emails....he may have realized he was going to have a problem with an irate customer and covered his *** by writing Emails. Cant prove what was said on a landline or cell.....

 

[moparnation74]

First off my comment was made almost 6 months ago why bring it up now...get a life

Little sensitive aren't you?.......if you want to continue with your insults you are welcome to carry this into PM's. Trust me I would thoroughly enjoy it!

Back to the thread

People may try to use text or email as a way to cover themselves but that does not mean that the recipient has to reply or accept them....you can have records of phone calls dates, times, vm's left etc...all are valuable information, even if you do not know or recorded what was talked about.

 

[Kern Dog]

Communication is everything.

 

[Richard Cranium]

Communication is everything.

 

[1969CoronetR/T]

http://www.forbbodiesonly.com/moparforum/showthread.php?5216-Tach-restoration-by-2k-inc

 

[Auggie56]

Sorry. The guy had no excuses to behave that way. I can only say he must have been under pressure of some kind. Warning, be careful who you defame, either in print or one line. If they can prove loss of business, they could sue you.

 

[72Rdrnner]

2015/12/21 update

I'm looking to convert my ammeter to a voltmeter on my '72 Road Runner GTX with a Rallye instrument cluster w/tach. Found a few places to do it , i.e. Red Line, R/T Specalites, and 2K Inc, i.e. John Manush.

Ran across this tread and thought the name looked familiar. Went back through my records and found out I had him do a complete restoration on my Rallye panel, plus a second one I had acquired. Work consisted to 8 gauges and 2 speedometers. All this was done back in April 2005.

Bottom line: I have no complaints whatsoever about his work. Nor do I have any complaints about the service or communications. To be honest I don't remember what method of communication I used, i.e. email or phone, but my best guess is phone as I kept any and all emails and there aren't that many from that time (10 years ago) to anyone. From my records I used USPS certified mail to ship the gauges, as I have receipts for insurance. (Priority Mail didn't exist then). I also paid with a bank draft which I sent via snail mail.

The date on the invoice was 4/5/2005, the date on the check was 5/23/2005 and the gauges were shipped back to me on 6/13/2005. Since my restoration took 3 years the time to get this done was acceptable to me since I was not ready to put the instrument panel back in the car.

I do remember actually talking to him as I have family in Iowa and was curious where Burlingtlon was. Don't have any recollection of any problems or issues whatsoever.

I called John on 12/16/2015, just after I made the above post, about a ammeter/voltmeter conversion, and a clock to tach conversion. Received an email the next day saying he could do both conversions. I asked about also converting gauges to white with black numbers and he said he could do that as well. I replied with some ideas and asked for more info, i.e. time required and cost.

Will post here what I find out. So far, so good.

 

[400sforever]

I'm the one who had a major problem with johns major lack of communication and childish behavior. Bottom line I would insist on phone communication only with his business!

 

[dragrazor]

Consider this a warning to all. John Manush from Burlington, Iowa at 2K inc. has serious customer service, anger, and communication problems! I would not recommend using his instrument panel restoration services to anyone! To make a long story short, I sent him my instrument panel to have the gauges refaced and checked. I also wanted the woodgrain re-done and the chrome around the borders of the panel restored as well. The chrome and woodgrain was done nicely, but not by him. He sends those away. So back to the story. Couple months go by and he contacts me in June saying my instrument panel was almost done. He was just waiting for the woodgrain to come back from wherever it was. Up to this point, I had no trouble communicating with him via email. He never called. I always had to be the one to call him. So June comes and goes with no word from John. 1st week of July comes around and all of a sudden I get an email from him which contained about 4 messages that he had evidently sent back in june. He was irate in the email threatening me with late payment fees and freaking out wondering why I wasn't responding to him. Evidently, my local phone company, who I receive my email service through had problems that I was unaware of, so I had no idea he had been trying to contact me until I saw his messages when they finally all came through. I immediately called him and told him I would have paid immediately if I had know everything was done. I went on to explain that I never received any of his messages until that one day in July. He didn't listen at all. He wrote me off as a liar and a low-life like all his other customers (according to him). I reminded him that he had both my cell and home phone numbers and asked him why he never called! He hung up on me. That same day I sent him a certified check from my bank along with a tracking number. He gets the check, and I get no response. I called to ask when he was going to ship it. As soon as I identified myself he hangs up. A week goes by and I hear nothing. So I call his house and talk to his wife and get nowhere with her. I asked for a tracking number for my instrument panel. Nothing. Finally my instrument panel does show up in one piece thankfully. The last thing John Manush said to me was F*** you. Real customer service huh? I would never recommend this guy to anyone. I still am shocked and baffled by this whole ordeal just because he wouldnt dial my number! Beware!! I know he goes to the nationals and other mopar shows!

 

[dragrazor]

Hi 400s forever, I c this post is 2 yrs old, My experience was not good with John either, however I was calling for some help on trouble shooting an ignition problem. I got his name from a local (Burlington area) individual. I first ask if was a good time to ask for technical help. He said yes, I tried to explain my situation, turned into him being very agitated as I was not able to explain my problem clearly and accurately etc, etc. He had no patience for my inability to explain my situation according to him..........I simply apologized several times and finally said I was sorry for bothering him and hung up, can not speak for his work etc, but thought u might want to know my experience with him. I am located in SE Iowa and have a 66 Charger on the rotisserie, hated to lose potential "expert" but is what it is

 

[Gone]

I think the Russians are involved. We need to turn this over to Robert Mueller, the Special Counsel.

 

[Bladecutter]

I think the Russians are involved. We need to turn this over to Robert Mueller, the Special Counsel.

 

[GetX'd]

This started a few years ago - I think it was Bushs fault.

 

[Billccm]

I read through this entire thread, and just do not understand in today's times of the 'information age' why a business would mistreat a customer is beyond me. In the late 1970s while I was working in a TV repair shop (yes there was such a thing as TV repair back in the day) we took a course called 'Satisfying Customers for Profit'. It was long ago but I remembered one thing from that course; "A satisfied customer tells about three people of his good experience, and a dissatisfied customer tells about 20 people of his bad experience". In today's information age that figure has probably risen exponentially, yet there are still businesses that take no effort to satisfy a customer. Even on eBay you see many feedback scores for sellers in the "99.6%" and you think that is really good, but when you read the negative feedback of 3, or 4 customers out of thousands the dissatisfaction was something that could have been easily fixed like returning an email question or correspondence, or updating a ship date, etc.

I learned at this TV Repair shop to make it right, or some sort of refund to keep the customer happy. Sometimes just a piddly refund of $5 on a $60 repair would delight the customer and a few days later they would return with a stereo, or car radio to give us for more business. It taught me to respect the customer as they are the real Boss, not the guy that owned the shop.

After my disappointment with InLine Tube not only will I never do business with them again, but I take very opportunity to get the word out that they have poor customer service and poor quality (see what I just did?).