How Long Would You Wait?

[Black_Sheep]

I placed an order mid July 2024 with a reputable vendor, paid for it and waited patiently. At the time I ordered I was quoted a 4 month lead time. Today the order showed up, 7 months later. What I received was not what I ordered. The vendor was closed for the day so I sent a firm but polite email expressing my disappointment and asking to get the issue resolved asap. I also told them that I expected a phone call to inform me of how they plan to make things right and what the time frame will be.

If you were in my shoes, how long would you wait for resolution?

FWIW: My email exchanges with the vendor were explicitly clear and matched the quote I was sent to the letter. Out of fairness I won’t identify the vendor until they have the opportunity to respond.

 

[#41]

There is no substitute for a phone call. No waiting.

 

[66ChargerHI-PO]

Waiting 7 months is bad enough, then having it come and be wrong… geeez. Thats a kick in the ol twig n berries. Thats really is terrible, and I’m sorry to hear that. I think you should wait a day… but 2 days tops.

 

[Black_Sheep]

Waiting 7 months is bad enough, then having it come and be wrong… geeez. Thats a kick in the ol twig n berries. Thats really is terrible, and I’m sorry to hear that. I think you should wait a day… but 2 days tops.

I’m in the parts business so I understand that sometimes things go wrong, that’s why I’m hoping it will be resolved without any drama. We’re about 2 months from decent enough weather to get the fun cars out, so the time window is getting smaller. No way I’m going to sideline my GTX once the cruising season starts.
If this isn’t solved in 2-3 weeks at most, they can send me a return shipping label and issue a refund. I don’t think that’s unreasonable, it’s their mistake so I should go to the front of the line…

 

[1 Wild R/T]

You've done your share of waiting, you planned ahead, you deserve to be taken care of... Any vendor who doesn't see it that way needs to find a new way to make a living...

 

[chargervert]

Some of these vendors charge up to a 40% restocking fee,even when they screwed it up!

 

[not so famous bob]

Waiting 7 months is bad enough, then having it come and be wrong… geeez. Thats a kick in the ol twig n berries. Thats really is terrible, and I’m sorry to hear that. I think you should wait a day… but 2 days tops.

kick in the old twig and berries , never heard that one --- LOL literally !

 

[not so famous bob]

I’m in the parts business so I understand that sometimes things go wrong, that’s why I’m hoping it will be resolved without any drama. We’re about 2 months from decent enough weather to get the fun cars out, so the time window is getting smaller. No way I’m going to sideline my GTX once the cruising season starts.
If this isn’t solved in 2-3 weeks at most, they can send me a return shipping label and issue a refund. I don’t think that’s unreasonable, it’s their mistake so I should go to the front of the line…

Or a lawyer ..

 

[Don Frelier]

It would help to know what part you ordered.
Seat covers take forever.

 

[Outlawd]

I waited almost a year for a pistol grip console shifter handle, I was in phone contact once a month the entire time. The vendor was good to me and I was patient with him. Well worth the wait.

 

[Jesse6869]

Good luck. Let us know who and when it gets resolved .
I’m going through this now as well. Will make a similar post if and when it gets resolved.

 

[torredcuda]

I wouldn`t wait for a response I would call them and get a resolution before the call ended.

 

[Hey-O]

You've done your share of waiting, you planned ahead, you deserve to be taken care of... Any vendor who doesn't see it that way needs to find a new way to make a living...

I've heard many say things sticking up for vendors, restaurants, new tipping rules of etiquette, the price has double because and the list goes on non stop. What about the consumer who plays by all the rules. I usually find a way to get to them by phone and if you can't, do what you have to in this case and scrub this vendor from the list, FOREVER. This excuse for not having a phone or to busy to answer one is BS. Customer service is number one, in order to have customers! Your last line is spot on, enough already with businesses playing the quilt card at our expense. This is not just my opinion, it's only fair.

 

[MarPar]

So you call yet? lol

 

[Runcharger]

If they don't contact you within a day and do something to make it right, throw them under the bus. All consumers have a right to know about a poor vendor. My last 2 Challengers I restored I would wait for months for parts to arrive, then half the time the stuff was junk and I'd just throw it into the garbage can and do whatever I could to refurb the original parts. I think all Mopar guys deserve to know which vendors are good and which ones aren't. Paying the money when ordering the parts then waiting months for the wrong ones (or bad ones) to arrive is not sustainable. I think the Covid excuse no longer applies after 6 years. The old saying goes that anyone can make a mistake but it's how they deal with it to make it right is what separates companies how should be in business and those that shouldn't.

 

[eldubb440]

if I performed my job like that, I think someone might take issue

 

[DeltaV]

if I performed my job like that, I think someone might take issue

View attachment 1808623

Whatever happened to just painting over duct tape?

 

[Black_Sheep]

Spoke to the vendor this morning, they are sending a call tag and taking care of the issue immediately. Turnaround should be about a week. Once it’s fully resolved I will spill the details…

 

[WileE]

How about ordering a set of wheels, waiting two years, then told the cost is double when they became available again.

 

[Runcharger]

That's good news. That's what a customer should expect. It's a tough biz these days, I worked for about a year in Hot Rod parts when I retired for a something to do gig. My boss was awesome but he took it on the chin alot to make his customers happy when the suppliers didn't exactly care. He had a great rep but the customers took advantage of him as well, he'd let them pay when the parts came in which was nice but when they ordered unpopular parts and then didn't take them after a few month wait (through no fault of our biz) it wasn't fair to him either. So there is 2 sides to every story of course. Glad they're making it right for you especially with the season coming up on us fast.