My oil story….
We have a 2012 Ford 1 ton van for my daughters lift van. Yes, I know, but Ford was the only one making a full sized van. Anyway, it started using oil right away. So I mention it to my buddy, who is an engineer at Ford in the 5.4 engine. He says yes, there’s a problem with the valve seals, and there’s a TSB on it. So I take it to the dealership, and they want an oil study, basically they change the oil, you bring it in every 1000 miles for 3000 miles and they check the oil, with the dipstick I might add. Anyway, the bride takes it in all 3 times, it uses a quart every 1000 miles. I’m the last check, the smug little service manager tells her that’s normal and they’re not doing anything about it. SOL!
Umm, no! That’s when I step in. I take a copy of the TSB in, round up the service manager, the sales manager, and show them the TSB, then tell the sales manager what the service manager said. I then told him to instruct every dalesman they had to inform potential customers that when they buy a vehicle with the 5.4 that they will be using a quart of oil every 1000 miles, and Ford considers that “normal”.
Somehow, this gets to the owner pronto, and all of a sudden they’re going to honor the TSB and fix the van, but it’s going to take 4 days to tear down the engine and fix the problem. We take the van in expecting to wait 4 days to get it back, but low and behold, it’s fixed the same day. When I go to pick it up, they tell me that it’s a quart low and needs an oil change, which is extra if they do it. I told them to bring it around, and they will never see the van or my patronage ever again. And I’m going to replay this incident to whomever and wherever I can, which I do when I see them posting on the local community pages.
Oh, and my buddy wrote the TSB and said changing the oil was part of the service bulletin, but dealers regularly don’t do it to generate money from the warranty jobs.
Brighton Ford in Brighton, Michigan. Buyer beware! By the way, the service manager was fired over this, for misrepresentation for trying to snow my wife over this. And the whole time, he stood there with a stupid “I’m busted” look on his face when I had them all lined up. Sauce for the goose for me!