What the heck has happened to Steer N Gear??!!??
I sent an email last night with pictures and explained that I received the incorrect fitting. No reply this morning so I called. The remedy to my problem according to Steer N Gear is to get the correct TRW Pump and Hoses; What??!!?? Can't I just get back the fitting I had on the car in the first place??!!??
Back and forth and over and over again that "all 1968 Chrysler products have a TRW pump, and my Saginaw solution could have never worked?" I explained that I packed my original fittings in a Gladware container when I shipped the box, the Saginaw pump and hoses have worked for the past 9 years, and I just want my old fitting back. Could not convince them the solution to my problem and sent another email explaining in simple, straightforward words that I need to get back to the configuration I had when I shipped the steering box off. Reply was I had the correct fittings.
Called again and debated about the Saginaw pump and hoses that certainly worked BEFORE I shipped off the steering box. I asked again why I just couldn't get my old fitting back. Finally convinced them to send me another fitting.
I am not happy and as far as I am concerned it shows carelessness and lack of concern for customer service. My recommendation for you guys is to just exchange your steering box for a cardone at O'Reillys. With shipping saved both ways you will save almost $200 and not have to argue about changing your power steering pump and hoses.
I sent an email last night with pictures and explained that I received the incorrect fitting. No reply this morning so I called. The remedy to my problem according to Steer N Gear is to get the correct TRW Pump and Hoses; What??!!?? Can't I just get back the fitting I had on the car in the first place??!!??
Back and forth and over and over again that "all 1968 Chrysler products have a TRW pump, and my Saginaw solution could have never worked?" I explained that I packed my original fittings in a Gladware container when I shipped the box, the Saginaw pump and hoses have worked for the past 9 years, and I just want my old fitting back. Could not convince them the solution to my problem and sent another email explaining in simple, straightforward words that I need to get back to the configuration I had when I shipped the steering box off. Reply was I had the correct fittings.
Called again and debated about the Saginaw pump and hoses that certainly worked BEFORE I shipped off the steering box. I asked again why I just couldn't get my old fitting back. Finally convinced them to send me another fitting.
I am not happy and as far as I am concerned it shows carelessness and lack of concern for customer service. My recommendation for you guys is to just exchange your steering box for a cardone at O'Reillys. With shipping saved both ways you will save almost $200 and not have to argue about changing your power steering pump and hoses.
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