Red-Head Steering Gears
Sorry the location is Auburn, near Seattle and Tacoma.
Sorry the location is Auburn, near Seattle and Tacoma.
I hope this comment of yours is not directed at me. As a self employed small business owner I am well aware of how to make a go of it as this is our 50th year. I realize that absolutely everything from supply chain issues, price increases, to getting people to work, has been turned upside down the past 3 years. I am a HVAC guy in WI and struggle with getting ahold of a new furnace to replace a non functioning unit in the middle of winter for crying out loud.I would like to speak from the perspective of someone that has experience as a buyer, and also as a vendor. Of course, we all have experience as a buyer(!). As a seller, I found that I could deliver the goods 1000X and get great reviews, but that one guy I couldn't service properly put me in my grave. I had a great business porting heads. I did a head for a guy, and he was estatic. He asked me to port another head for him, which I really didn't want to do. With his excessive prompting, I said yes. I regret that decision to this day. My reservations to accepting his request was that I probably couldn't deliver, due to other professional demands. My professional direction changed. I ported his initial head, and he was more than pleased! He wanted me to replicate that performance to another head (different brand, different engine), which I felt confident I could I could do if I had the time... But I didn't... I am forever branded as a Scam Artist because of that one single decision, that one single job which I should have said "NO" to up front. I screwed up and said yes when I couldn't deliver.
There are geniuses that have delivered the goods for years, maybe even decades with a 100% satisfaction guarantee, 5-Star feedback, then failed to satisfy 1 single individual that became vocal.. Sometimes there are circumstances that justify a delay in delivery (death, relocation, change of day-job...).
Usually when someone doesn't cut the mustard, they're scammers. I get it. Just give a bit of allowance to those folks that have consistently delivered the goods for decades and suddenly are unable to satisfy you. There might be a justifiable circumstance that they are enduring that really doesn't reflect on their professionalism where they simply cannot deliver to YOU at this time. I must confess, if someone doesn't deliver, it is probably their nature. However, there are really good companies that are struggling through a tough time. Once they get past their challenge, they will once again deliver consistently. Remember, parts that were readily available for decades are now on 1-year back-order. I know that for a truth as it affects me!~
First off, those tires aren't going to work very well, even with a sway bar.2 sets of rear sway bars showed up today. They look like nice quality stuff. No instructions however. You guys who have used these, must need the weight on the wheels before installing the frame brackets?
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Lol, probably not. Ironically, that is why I want to try these bars, although not for tractor tires. Curious as to how much body roll is minimized.First off, those tires aren't going to work very well, even with a sway bar.
I bought the same rear sway bar. Also had the same delays in shipping. They do have install instructions, but you have to ask for them - that's weird. An extra piece of paper in the packaging is not a great cost. The biggest beef I had with FF is their web site. It clearly states the following - "Will clear: Dr. Diff's rear disc brakes". Well I have Dr. Diff rear setup and guess what - sway bar didn't fit. So the offered solution was to swap the rear discs side to side and back of axle to front. Also, would need to re-configure brake lines and new emergency cables. This is a little more than a bolt on. I'm OK with doing this work, but there is no mention of this on their website. My research lead me to believe that their sway bar was the best fit for my build - even at twice the price of all others. I am not happy with their customer service and after purchase support. I suggested to Frank that he amend his website to include updated customer information - that was 6 months ago and I still notice no changes. Below is the email I sent Frank. I would have thought that a reply would be warranted. Still awaiting a reply.2 sets of rear sway bars showed up today. They look like nice quality stuff. No instructions however. You guys who have used these, must need the weight on the wheels before installing the frame brackets?
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Thanks for posting that info. I have 3 inch exhaust and Strange 60 rear ends in both these cars. He assured me that neither of these things would pose a problem with the installation of their bar, I sure hope that is correct. They didn't once mention any issues with brake lines to me either. Said they would bolt in with no problems. I was the same as you in doing the research and deciding these were by far the best bars and mounts made for our cars. I did have a hard time paying over twice as much as his competitors however, and will be a bit peeved if that isn't the case. So to get a copy of the installation instructions, I have to call him back and have them emailed to me?I bought the same rear sway bar. Also had the same delays in shipping. They do have install instructions, but you have to ask for them - that's weird. An extra piece of paper in the packaging is not a great cost. The biggest beef I had with FF is their web site. It clearly states the following - "Will clear: Dr. Diff's rear disc brakes". Well I have Dr. Diff rear setup and guess what - sway bar didn't fit. So the offered solution was to swap the rear discs side to side and back of axle to front. Also, would need to re-configure brake lines and new emergency cables. This is a little more than a bolt on. I'm OK with doing this work, but there is no mention of this on their website. My research lead me to believe that their sway bar was the best fit for my build - even at twice the price of all others. I am not happy with their customer service and after purchase support. I suggested to Frank that he amend his website to include updated customer information - that was 6 months ago and I still notice no changes. Below is the email I sent Frank. I would have thought that a reply would be warranted. Still awaiting a reply.
Good Morning Frank,
The solution seems to be for me to spend more money to get your product to fit my car (brake cables) as well as refabricating brake hard lines.
I did a ton of research for a rear sway bar for my car. I chose yours for several reasons even though it was twice the price of all others.
Your web site specifically states your product will fit with the rear brake system I have. There is no mention of possible re-configuration of existing brake system. I also note that there is no installation documents on your web site which could aid in ones decision to purchase or not. This would be helpful information. I find it strange that at the very least that there were no install instructions included with the kit.
I accept the fact that being an international customer increases my cost of doing business in this hobby, I've got $1,000 in your product and now I'm being told to spend another $200 for another set of custom brake cables and re-fabrication of hard line brake lines. Had I known that this was going to happen, I may have opted to buy one of your competitors products.
Bottom line is, I feel that your firm has some areas that need attention, not only in product description, but also in customer service. We've had a previous conversation about product delays, so no need to cover here again.
In regards to calling international clients and the "High" cost associated with this - really? I know that you know, that there are business phone bundles that allow for unlimited international calls at a fixed rate. Sounds more like avoidance to me.
Yeah unfortunately that's the way she goes with about anything nowadays.......I won't start pulling a car apart until parts arrive...
I have install two of the Firm feel rear sway bar kits on B-bodies, my 67 Coronet wagon and a 68 Charger. All went easy as a stock install with 2.5 TTI exhaust and Bilstein shocks.I bought the same rear sway bar. Also had the same delays in shipping. They do have install instructions, but you have to ask for them - that's weird. An extra piece of paper in the packaging is not a great cost. The biggest beef I had with FF is their web site. It clearly states the following - "Will clear: Dr. Diff's rear disc brakes". Well I have Dr. Diff rear setup and guess what - sway bar didn't fit. So the offered solution was to swap the rear discs side to side and back of axle to front. Also, would need to re-configure brake lines and new emergency cables. This is a little more than a bolt on. I'm OK with doing this work, but there is no mention of this on their website. My research lead me to believe that their sway bar was the best fit for my build - even at twice the price of all others. I am not happy with their customer service and after purchase support. I suggested to Frank that he amend his website to include updated customer information - that was 6 months ago and I still notice no changes. Below is the email I sent Frank. I would have thought that a reply would be warranted. Still awaiting a reply.
Good Morning Frank,
The solution seems to be for me to spend more money to get your product to fit my car (brake cables) as well as refabricating brake hard lines.
I did a ton of research for a rear sway bar for my car. I chose yours for several reasons even though it was twice the price of all others.
Your web site specifically states your product will fit with the rear brake system I have. There is no mention of possible re-configuration of existing brake system. I also note that there is no installation documents on your web site which could aid in ones decision to purchase or not. This would be helpful information. I find it strange that at the very least that there were no install instructions included with the kit.
I accept the fact that being an international customer increases my cost of doing business in this hobby, I've got $1,000 in your product and now I'm being told to spend another $200 for another set of custom brake cables and re-fabrication of hard line brake lines. Had I known that this was going to happen, I may have opted to buy one of your competitors products.
Bottom line is, I feel that your firm has some areas that need attention, not only in product description, but also in customer service. We've had a previous conversation about product delays, so no need to cover here again.
In regards to calling international clients and the "High" cost associated with this - really? I know that you know, that there are business phone bundles that allow for unlimited international calls at a fixed rate. Sounds more like avoidance to me.