Legendary Auto Interiors - Great customer service I just received!

[TekHousE]

HI folks!

OK, I'll keep it as brief as possible.

I ordered new door trims and rear seat panel trims plus Coronet floormats for my 67 Corrie, from Legendary Auto Interiors.

I was asked to pay upfront for the trims, since they are made to order. No probs. Done!

I was THEN contacted and asked to pay UPFRONT for the shipping cost!?? Now I live in Finland. So unlike all you US and even Canadian members, shipping costs are MAJOR for me. I asked if they would accept that since I paid for the trims etc., up front, then I will hold my money for shipping until they notify me my trims are ready to ship.. LAI accepted that. Things proceed.

Now..a few weeks roll by..Well within their estimated manufacture lead time. I get an email saying they are ready to ship.

I then pay the QUOTED (yes in a LAI letter headed invoice) shipping cost as instructed.

Today I get an email asking for a further 113 USD in shipping ON TOP of what I already paid (207 US)!!

I email the guy at LAI back and say..umm, nope. Not going to happen, I went ahead based on their original quotes and I want to stick with that.

Around 10 minutes go by, I receive a new email from him, all is fine. My order will be shipped, there is no further charge. LAI stated the problem was miscommunication on their side, and all is good. I emailed back thanking him for sorting this out so quickly and simply. And to me at least, that type of service is appreciated. If more auto parts dealers played things this straight we all would be a lot happier.

 

[gdrill]

I am more than happy with the product and service provided by Legendary.

 

[Lowhound]

I have always heard only GOOD things about Ledgendary. I hope they don't get cheap like everyone else & start to pinch every possible penny & forget about good service.

 

[trimmer]

Legendary, quality products and great service.

 

[ODZKing]

I have experienced good customer service from them as well. However like anything they have good and not so good product. My seats for my 67 were/are outstanding. Great quality, great fit, good construction.
The covers for my 73 are another story. The fit was not very good, they are lumpy, and I have already lost 3 bottons in 3 months use. They replaced them right away, in fact sent me an entire bag full. However I still have to have someone install them.
I can see now these will never have the longevity of the originals or my 67 covers.

 

[Baller]

Interesting. I had a few concerns with the covers I got from Dante, and still haven't heard back from them (Legendary that is). Probably 2 weeks have gone by.