Sorry but i have to vent about cell phone companies.

[Budnicks]

Go to Consumer Cellular, far better company to deal with
you can keep your old #s if you want too
$24 a month or IIRC $35 all loaded up,
no contract, same exact service as all the big guys, same towers etc.
except you can always talk with a human on the customer service side
after the BS atypical prompts, press #0, get an agent...
I've been with them for going on near 20 years now,
(works places my AT&T never did, that's another story)
& my 86 y/o dad has been on it since 2005-2007-ish somewhere in there...

My dad is horrible with his phones, forgetful or needy !!
(not any dementia, he just doesn't pay attention, or write the codes or pin # down)
He asks a shitload of questions on how to do everything,
really forgetful, or more like helpless, he can't access his voicemail etc.
you name it & I quit trying to tell him...
I just let him do it, easier on our relationship that way
they/Consumer Cellular, account lady on the phone, always gets him thru it too,
even all the dumb **** he asks, over & over again...
WORKING Nationwide cell service, even here in the sticks...

I now hate cell phones, with a passion & since retiring !!
I don't/won't rarely ever even turn mine on...
Only when I travel or want to call someone, while on the road
& that's not very often any longer...
(more reason to get a cheaper service, that actually works, up here in the sticks)
Neither does my dad, only when he wants to use it
rarely answers it ever...

My older sister, a politician in Redbluff
'had T-Mobile' and claimed it sucks donkey ***...
(she is one, so she'd know )
She went to Consumer Cellular too, the loaded $35 a month plan IIRC,
far easier to get her on the road & far less dropouts or telling her to speak up ...

Good luck

 

[GetX'd]

Very happy for you all that it's now a done deal. Verizon is to be despised amongst the most despised. I don't know what kind of torture you'd have to apply to me to ever do business w/them again. The worst of the worst in their business. Short time the first time and shorter time the second. I'll likely never leave T-Mobile from their CS alone - and I've dealt w/them many times and every time have nothing but compliments. And I tell them that too.

 

[Jerry Hall]

I've been with T-Mobile since before it was T-Mobile. I believe the start out company was Powertel. Customer service has always been great, and the service has improved from nearly nothing to I can talk anywhere. Same number for about 35 years.