NO MORE ORDERS FOR CLASSIC INDUSTRIES!!

[69 GeeTeeX]

You'd be surprised how many employees owned classic cars and buy parts at Classic Industries. We got Mopar, Ford, and Chevy guys on staff.

We do our best to keep our sales and service department well staffed with "car guys and gals." But as you might have heard, much of the country is dealing with labor shortages due to many people not wanting to work. I can assure you that we are implementing new resources to reduce call times and simplify other processes to minimize frustrating situations.

That’s fine but Classic Industries has had these same problems for at least 5+ years! I’ve heard the same excuses over and over. I appreciate the response but it isn’t going to change anything with me or the vendors I use for my business, still not dealing with the B.S. when I have other options.

 

[moparedtn]

If you had one look at one of our warehouses, you'd know that we're definitely not a drop-ship operation. Anyone who's been to our showroom in Huntington Beach can attest to that. We try our best to stock everything that we sell, with few exceptions (custom/special-order items, unusually large items{ie body shells}, etc). We couldn't serve customers through our showroom if we relied on drop-shipping.

The few times in the past I bought from you, the items most definitely did arrive direct from the supplier....slowly.
One got lost all together - and then, I was introduced to your "customer service" system.
It won't happen again, ever.

 

[Kern Dog]

It is a curious thing....
I'm seeing a wide disparity here....Those like me that bought something IN stock had no problems but the customers that had a return or a defective part had to deal with a customer service department that is either woefully understaffed or just incompetent.

 

[furious70]

Everything I've ordered has shown up correct if not sometimes oddly bundled. I did wait more than 6 months for my woodgrain wheel but am excited to have it

 

[Suregrip391]

I’m still waiting since December 5th 2020 for a resolution from Classic Industries on my headrests. I’ll send you another PM Gabe. I wish I could just get a credit and move on….

 

[Toxic Orange 493]

I have ordered from Classic Industries many times over the last 10 years. Only two times have I had to contact customer service. The first time was about 8-9 years ago and I had no problem getting in touch with a representative and getting my issue resolved quickly. Now I just received parts that I ordered over Memorial Day weekend and one of the parts has blemishes. I have been trying to get through to a customer service representative for almost two weeks. I call everyday and wait around 30 minutes on hold until I have to move on to other things and need to hang up. The customer service line definitely needs some help or at least some type of change to let you know where you are in line. Who knows everyday when I hang up I could be next in line or I could still be #100, no clue. But I can’t wait on the phone for hours to find out.

 

[hunt2elk]

Agree Classic Industries customer support is at the bottom of the barrel. Used to really like The Paddock, and then CI bought them out and that was the end of that. I had 3 seperate issues with Classic. Many calls to customer service with zero results. Everytime I had to post on here in order to get things resolved. I have stated before that there are way better vendors to buy from, and I am sticking to that.

 

[Mike67]

I appreciate Gabe @ClassicIndustries3 taking time to respond, and a lot of retail issues wont be resolved until you get past the 1st level of their customer service and into someone with authority, it's pretty standard.
I can deal with mistakes as we are all human, where I'm sold on a company is their ability and willingness to correct an issue in a timely manner.
I would much rather deal with a known commodity than risk an unproven source.

 

[ClassicIndustries3]

The few times in the past I bought from you, the items most definitely did arrive direct from the supplier....slowly.
One got lost all together - and then, I was introduced to your "customer service" system.
It won't happen again, ever.

I'd be very curious to look at your order history to see if this was actually the case. Unless it was something custom or something that we could get to you faster by dropshipping, it more than likely shipped from our headquarters in Huntington Beach. We do so little drop shipping that manufacturers often ask us why we don't take advantage of their drop shipping programs. That's just not our business model or philosophy, we pride ourselves on stocking nearly everything we offer for a multitude of reasons. We're not just a website, we're a brick-and-mortar business with a showroom where people can come and see their parts before they drive off with them.

If you can DM me with your email, phone number, or account number, I'd love to look at your orders and see if anything has ever been drop-shipped to you.

 

[moparedtn]

I'd be very curious to look at your order history to see if this was actually the case. Unless it was something custom or something that we could get to you faster by dropshipping, it more than likely shipped from our headquarters in Huntington Beach. We do so little drop shipping that manufacturers often ask us why we don't take advantage of their drop shipping programs. That's just not our business model or philosophy, we pride ourselves on stocking nearly everything we offer for a multitude of reasons. We're not just a website, we're a brick-and-mortar business with a showroom where people can come and see their parts before they drive off with them.

If you can DM me with your email, phone number, or account number, I'd love to look at your orders and see if anything has ever been drop-shipped to you.

It's been quite a while now and to be honest, I'm over it.
Companies get to such a size that their mechanisms become unwieldy - and I've found that to be the case
with both you folks and Year One over time.
When each customer becomes less and less a percentage/number, it becomes easier to "lose" them, truth of it.

 

[ClassicIndustries3]

I’m still waiting since December 5th 2020 for a resolution from Classic Industries on my headrests. I’ll send you another PM Gabe. I wish I could just get a credit and move on….

I'll give you a call today. The guys at TMI have proven to be quite unreliable in resolving a situation like this. I was hoping to have the brackets in my hands before giving you a call, but I still haven't seen the new brackets from TMI.

 

[ClassicIndustries3]

It's been quite a while now and to be honest, I'm over it.
Companies get to such a size that their mechanisms become unwieldy - and I've found that to be the case
with both you folks and Year One over time.
When each customer becomes less and less a percentage/number, it becomes easier to "lose" them, truth of it.

Well, that's your truth, as you see it. We know we're not the only game in town and that customers have more and more options out there. We hate disappointing customers as much as we hate losing them, that's why we're constantly striving to adapt and evolve in the ever-changing business climate. The experience customers had 2 years ago isn't the same experience that a customer would have today, nor would it be the same a year from now.

 

[ClassicIndustries3]

I have ordered from Classic Industries many times over the last 10 years. Only two times have I had to contact customer service. The first time was about 8-9 years ago and I had no problem getting in touch with a representative and getting my issue resolved quickly. Now I just received parts that I ordered over Memorial Day weekend and one of the parts has blemishes. I have been trying to get through to a customer service representative for almost two weeks. I call everyday and wait around 30 minutes on hold until I have to move on to other things and need to hang up. The customer service line definitely needs some help or at least some type of change to let you know where you are in line. Who knows everyday when I hang up I could be next in line or I could still be #100, no clue. But I can’t wait on the phone for hours to find out.

Sorry about the longer-than-usual wait times. We have a couple of changes in the works right now that should be helping very soon with the delays.

If you send me a DM with the details, I'll do my best to help.

 

[barbee6043]

CI and Year One have always been at the very very very very bottom of my vendor list!! Did I mention very bottom????

 

[moparedtn]

If I can offer two pieces of advice to @ClassicIndustries3 (and ANY vendor/supplier) from my standpoint...
ok, let's call it "requests".... it's these:
1. Make it readily known on EVERY part where they were manufactured
2. Make it readily known whether you physically have the part IN STOCK and ready to ship
Both of these matter to the average customer, I'm betting. Sure are to me.
Good luck with the future!

 

[moparedtn]

Here ya go, @dodgeboy440 :

Charter Member, my man....no skin off my hide.
On the other hand, if you want to actually post why you're insisting on Red X'ing my stuff,
and I mean offer something tangible to support why, then I'm all ears.
We may actually learn something.

 

[Kern Dog]

**** him and any other coward that DISAGREES with a post, especially when the post is stated as an opinion and not a fact.

 

[dodgeboy440]

Thank you 4 Your Kindness &
Objective Thinking …

It’s Descriptive Of You’re Mantra.

Classic / Year One In my opinion
They , Classic & Yr.1 Are A+ In My Book !!!

They ….Are Hard Working Dedicated Industry Professionals!

They Deal With Dozens & Dozens
Of Small Specialty Shops Whom
Are Likewise Dedicated To The
Hot Rod Hobby !

As Such Supply & Demand Is A Specific Economic Indicator .
From You’re Demeanor I Would Surmise You May Be An Employee. Meaning You’re Used To Some Entity Compensating You To Show Up & Function As Contracted …….

Companies / Manufacturers Don’t Receive Anything For Showing Up ….
They Invest Large Sums Of Capital & Time &
Manpower In Order To Create A Value Proposition For Whatever They Are Marketing! I would Therefore Surmise Any Business
To Be Successful Would Legitimately Endeavor To Produce
Goods & Services That Would Ultimately Be Well Received By The Marketplace They Are Engaged In !

Wouldn’t You Agree????????

Any Company Whom Tries To
Support Sales With Substandard
Goods Won’t Be Around Long !
Both Classic & Yr1 Are Wholesale Distribution Aggregators Of Custom & Semi Custom Specialty
Market Goods .
They Deal With Hundreds Of Industry Contacts In Order To
Provide Us “ The Hobbiest” With
Those Specialty Low Production
Products ……

Hey ! Why Don’t U Just Hop On
Down To WallyWeird & Hunker
Up Some Quarters For A 67 Coronet , Or Taillight Lenses For a 66 Charger . Or High Strength
Rod Bolts For You’re LY Rods ???

It’s All Supply & Demand Bro!

The Economics Of Scale …

Give Mongo In Shipping A break
He Hasn’t Had His Brontosaurus Burger Yet Today & His Tummies Growlinnnn !! That’s Why He Drove The Forklift Over Your Box Marked“ Fragile “… It wasn’t the
Vendors Fault ……DUH!
OR
That Rod Bolt That Was Made Of
Unobtanium Super Steel Came Up Cracked When Magged …
The Vendor Didn’t Do That To Piss U Off ….DUH!

it was a mistake … production error … whatever …They All Made It Right …..Goodness Gracious !
Did U Ever Make A Mistake ?????

All Companies Endeavor To Do The Right Thing !!!

Their Years Of Service To The Industry Clearly Demonstrate
Good Faith Intent .
&
Nothing But !

I Speak From Experience!

Mopar2ya!!

Men Of Mopar / Brotherhood
Of Muscle !!

Happy Fathers Day !
John

 

[Kern Dog]

Yet another person infects the forum, only to make my IGNORE list...
Oh, the proper spelling is YOUR. "You're" is a contraction of the words you and are.
YOUR is one word indicating possession.

 

[barbee6043]

CI customer service has always been poor and shipping charges plenty high.
I have known of Year One sine they started, and always plenty high. I don't expect to have to spend $1000 or more to get a little discount on mostly overpriced parts. IMHO
I shop price, service, quality of what I am spending my $ on.
For my early B cars I find probably 99% of what I need from Joe Suchy and get fair price and good service and a knowelgable vendor. Just my opinion again!
Give me another RED X dogeboy440! Sorry if I hurt your feelings.