NO MORE ORDERS FOR CLASSIC INDUSTRIES!!

[ClassicIndustries3]

Two times I called and could not get through. So I set up two separate complaint cases. 1st case 2-12-2021 Ticket ID # is: 303869101
Ticket name is: This kit is missing the correct rollers. There are rollers in the kit but they are not correct. 2nd case 2-22-2021 Ticket ID # is: 311978640
Ticket name is: Open claim no one has responded. Over 10 days. Customer care claim 303869101 . No one did anything. WTF 3 times your out.

We agree that this is unacceptable. I will get this over to our resolution team right away for investigation and resolution ASAP. Sorry for the delay on this.

 

[AR67GTX]

I believe if you select a part on line and place it in your cart, it will inform you if the part is in stock or tagged for back order. It sure will if you try to pay with PayPal - it won’t allow items to remain on back order if paying with PayPal.

 

[Ron H]

I don’t use a red X. If I disagree, I say so and why. Seems like a neighborly thing to do despite this making a rat's rectum difference in agreeing or not. And don’t use the ignore feature; I accept people will have opinions which differ from mine and don’t light my butt hairs on fire over them...BFD, yeah people have different slants. If someone is trying to make things right or extend an olive branch I'll listen. Fool me once shame on you, fool me twice shame on me...heard this somewhere.

 

[dodgeboy440]

CI customer service has always been poor and shipping charges plenty high.
I have known of Year One sine they started, and always plenty high. I don't expect to have to spend $1000 or more to get a little discount on mostly overpriced parts. IMHO
I shop price, service, quality of what I am spending my $ on.
For my early B cars I find probably 99% of what I need from Joe Suchy and get fair price and good service and a knowelgable vendor. Just my opinion again!
Give me another RED X dogeboy440! Sorry if I hurt your feelings.

Feelings are not the point of discussion.

Just The Facts Maammm…
Sgt. Joe Friday …
Famously Coined .

Best Wishes To You Sir !
Happy Fathers Day too
Mopar2ya

Men of Mopar / The Brotherhood
Of Muscle….

 

[69a100]

A question for CI3? How did your Company grow to the size that it is without staying on top of providing Quality Customer Service? It seems to be a issue with big companies today, is it the "Profit before Service" motto that seems to be the norm now days? I hope not?

 

[ClassicIndustries3]

A question for CI3? How did your Company grow to the size that it is without staying on top of providing Quality Customer Service? It seems to be a issue with big companies today, is it the "Profit before Service" motto that seems to be the norm now days? I hope not?

From my perspective, in working for the company for 15 years, we have always provided quality customer service. Especially when you account for customer service as a whole. There will always be exceptions, things that fall through the cracks or situations where it seems like everything that can go wrong does go wrong. But we sincerely do our best to do right by every customer

You also have to keep in mind that "quality" is very subjective. Some customers demand that we bend over backwards or else they're going to bash us on the forums, while other customers demand that we perform miracles to resolve issues that arise... In the eyes of these customers, we may never measure up to their expectations and they would probably say that our customer service is "garbage." We know we can't please everyone, despite the efforts that we put forward.

Then you add in the variable of the individual customer service representatives... The customer service one agent provides may not be as good as another agent. We do our best to keep the good ones around and coach the ones who need improvement, but the reality is that working in a customer support center is difficult and not for everyone. It's challenging work and it's not getting any easier to find good people for the job.

With all these factors in mind, we as a company still know that we must deliver good products and good customer service in order to survive. And that's why we're continuing to invest in our systems and people, to improve our "game" and to continually get better at what we do.

 

[eldubb440]

 

[Kern Dog]

Stores like Home Depot and Wal Mart that refund immediately without a receipt do a serious DISservice to the other businesses in the area.
It is part of an entitlement mentality that is as infectious as any disease.
Word gets out and then every customer with a gripe, legitimate or otherwise, wants to be treated like a King with a key to the city.
When I first started working on Ginger in 2000, it was my first extensive "restoration". I had done repaints before, interior and seat work, all kinds of mechanical stuff but with the Charger, I was going to need weatherstrips, emblems, specific Mopar interior parts, etc. Year One was a big player then so I went with them. Great parts, decent service but the shipping prices from Georgia to CA were big!
Classic Industries is in CA so once they opened up to Mopars, I have used them. The parts have been great. I've never had to make a return so I cannot praise nor complain. IF it is true that customers are on hold for long periods OR if their messages are never returned, that is bullshit. In a perfect world, the return process would be as easy as ordering....Complaints about how the returns process is so difficult reminds me of when the media repeatedly bashes a citizen, then later they barely cover the retraction when the citizen is found to be NOT at fault.

 

[ClassicIndustries3]

Stores like Home Depot and Wal Mart that refund immediately without a receipt do a serious DISservice to the other businesses in the area.
It is part of an entitlement mentality that is as infectious as any disease.
Word gets out and then every customer with a gripe, legitimate or otherwise, wants to be treated like a King with a key to the city.
When I first started working on Ginger in 2000, it was my first extensive "restoration". I had done repaints before, interior and seat work, all kinds of mechanical stuff but with the Charger, I was going to need weatherstrips, emblems, specific Mopar interior parts, etc. Year One was a big player then so I went with them. Great parts, decent service but the shipping prices from Georgia to CA were big!
Classic Industries is in CA so once they opened up to Mopars, I have used them. The parts have been great. I've never had to make a return so I cannot praise nor complain. IF it is true that customers are on hold for long periods OR if their messages are never returned, that is bullshit. In a perfect world, the return process would be as easy as ordering....Complaints about how the returns process is so difficult reminds me of when the media repeatedly bashes a citizen, then later they barely cover the retraction when the citizen is found to be NOT at fault.

I agree with much of what you said here. The world of retail has evolved in the last few years and there is a very real sense of entitlement on behalf of the consumers that didn't exist 5-10 years ago. This monster has been created by the likes of the mega-retailers that you mentioned, creating big and often unrealistic expectations.

Unfortunately, that's just the world we all live in, so that's what we have to work with as a business. It's definitely pushing us to find ways to meet customer expectations. We can't just sit on our hands and hope that the consumer culture will change. Our customers can expect shorter wait times and much easier returns in the very near future.

 

[padam]

"customer service as a whole."

Haha struck me kinda funny...

 

[barbee6043]

I NEVER save WallyWorld receipts.
I refuse to stand in a Wally line to return anything.
Piss me off with a sorry customer service rep. for any co. MORE THAN ONCE and I hardly will ever return to buy anything.. I will find it elsewhere. Just me the asshole.
Carry on.

 

[WileE]

Interesting thread. Getting into a PISSING MATCH over experiences with a vendor or supplier ? Really ? People have different experiences, therefore people have different opinions. Both are valid. I used Year One almost from their "year one" when Len started his operation. A buddy just did his Cuda with extensive parts from CI, great parts & experience. Others may not have had the same good experience. It's not a matter of right or wrong, just a reflection of an opinion or experience, good or bad.

 

[Ron H]

Ya want shitty experience + lol, anything akin to 'service'? Try working with local government. I think a job requirement is "must be an asshole".

 

[Ron H]

Pls allow me to expound on my post above...since I'm venting: Every year the grass along the county line road I live off of grows near the height of the mailboxes or more before it finally gets cut. Road has no shoulder. When it approaches this height, there's no visibility to traffic exiting our driveways unless creeping the nose of the car onto the highway. (Our driveway is about 1/4 mile long.) Some traffic is zooming past at 50MPH. In years past this wasn't a big deal since there was little traffic; but today after some dozen + sub's have gone up and a tavern across the road has become a popular spot including bikers it gets real busy. Some weekends there's mega-bike rally's. Seeing bikes is a bitch coming out of the bar or cruising by. A few of these guys like hammering their bikes to show off in front of the crowd, or some nice old rides burning rubber.

And...every friggin year I contact the highway dept requesting grass cutting. THIS year, I'm on my 3rd request explaining the dangers...again. I've tried cutting it; but the ditch is so steep my mower can't handle it and have to be part way on the highway to make the first pass that don't do **** since it's all the grass in the ditch blocking the view. I have several acres and pay upwards of 10 grand annually in property taxes. Last week I thought great, it's going to get cut as a section of the state road 1/2 mile away was getting cut. Nope! The county says this section of highway gets cut twice a year period. Maybe fine 10 years ago...
Well gee hey - could the worst happen? Odds are building as more sub's are going up...

 

[moparedtn]

Despite what you might think based on my previous posts, it DOES encourage me to see others
relaying their positive interactions with this company.
Although the vendor/supplier field for Mopars has certainly grown exponentially these last couple
decades, it is not by any means "crowded" - we can use all the help we can get, simply put.

If CI's act has gotten better with time, props to them!

Heck, if their website worked better, I might even consider again dealing with them one day....
It seems the bulk of the complaints, other than customer service on returns, concerns out of stock
situations - which is indicated on a given companies' website according to the software being used,
unfortunately.
To me, if something is out of stock, it should be indicated IN BOLD RED RIGHT ON THE PAGE FOR IT.
Maybe even offer an estimated date for availability??
That way, they've certainly done their due diligence on the matter.

Issue I've come across recently that is NOT CI-specific:
Oh, there's the whole "Application" problem that plagues the ENTIRE parts industry on our cars, specifically
the late 60's b-body Mopars and drum brakes, where the damn database insists all our musclecar models
of that era had 10" drums stock.
They most certainly did NOT - any of the R/T-SuperBee, RoadRunner/GTX, etc. of the day came with 11"
drums, 3" wide in front, 2.5" in rear - yet NON of the automatically used application charts out there
indicate this, not even from suppliers like Bendix and Raybestos!
I don't know when that got "broken", but it is - thankfully, most of us know the score, even if the manufacturers
on down the line to the vendors don't.

 

[1 Wild R/T]

Pls allow me to expound on my post above...since I'm venting: Every year the grass along the county line road I live off of grows near the height of the mailboxes or more before it finally gets cut. Road has no shoulder. When it approaches this height, there's no visibility to traffic exiting our driveways unless creeping the nose of the car onto the highway. (Our driveway is about 1/4 mile long.) Some traffic is zooming past at 50MPH. In years past this wasn't a big deal since there was little traffic; but today after some dozen + sub's have gone up and a tavern across the road has become a popular spot including bikers it gets real busy. Some weekends there's mega-bike rally's. Seeing bikes is a bitch coming out of the bar or cruising by. A few of these guys like hammering their bikes to show off in front of the crowd, or some nice old rides burning rubber.

And...every friggin year I contact the highway dept requesting grass cutting. THIS year, I'm on my 3rd request explaining the dangers...again. I've tried cutting it; but the ditch is so steep my mower can't handle it and have to be part way on the highway to make the first pass that don't do **** since it's all the grass in the ditch blocking the view. I have several acres and pay upwards of 10 grand annually in property taxes. Last week I thought great, it's going to get cut as a section of the state road 1/2 mile away was getting cut. Nope! The county says this section of highway gets cut twice a year period. Maybe fine 10 years ago...
Well gee hey - could the worst happen? Odds are building as more sub's are going up...

If I were you I'd fill my backpack sprayer with this & go to town...

 

[dadsbee]

Round up or Polaris mixed at 2 or 3% vs the spec'd 0.2 or what not, and the green will be gone in a couple days..

 

[69a100]

And...every friggin year I contact the highway dept requesting grass cutting. THIS year, I'm on my 3rd request explaining the dangers...again. I've tried cutting it; but the ditch is so steep my mower can't handle it and have to be part way on the highway to make the first pass that don't do **** since it's all the grass in the ditch blocking the view. I have several acres and pay upwards of 10 grand annually in property taxes. Last week I thought great, it's going to get cut as a section of the state road 1/2 mile away was getting cut. Nope! The county says this section of highway gets cut twice a year period. Maybe fine 10 years ago...
Well gee hey - could the worst happen? Odds are building as more sub's are going up...

You need to file a Law suit with the State and County for creating hazardous & unsafe driving conditions with blind spots. 3 requests with no results is bullshit! Get your neighbors involved as well, don't pay your Taxes until you're fully satisfied! Just pull out of your driveway into oncoming traffic and get T-boned, tell the cop about the lack of grass cutting from the County/State! Tell it to the judge! You won't get any results by talking about it on the I-net! Good Luck

 

[Cranky]

You need to file a Law suit with the State and County for creating hazardous & unsafe driving conditions with blind spots. 3 requests with no results is bullshit! Get your neighbors involved as well, don't pay your Taxes until you're fully satisfied! Just pull out of your driveway into oncoming traffic and get T-boned, tell the cop about the lack of grass cutting from the County/State! Tell it to the judge! You won't get any results by talking about it on the I-net! Good Luck

Don't pay your taxes you say?? The county will just penalize ya.....and like someone is dumb enough to just pull out into oncoming traffic from a private drive just to make a point to the cop or/and judge?? LOLOL. C'mon man...

 

[69a100]

Don't pay your taxes you say?? The county will just penalize ya.....and like someone is dumb enough to just pull out into oncoming traffic from a private drive just to make a point to the cop or/and judge?? LOLOL. C'mon man...

So what are your bright ideas? So why don't you tell the board how you'd get around dealing with blind spots then, esp. dealing with county easements and your driveway!! C'mon man is right!