Why is this a business that is so locked down to buying over the counter parts? Is this all about job security? I needed a constant torque blower motor and had to pull teeth to get one, the worst part is it was on a Saturday so getting folks to answer the phone was scarce. I know things are different after the plandemic but seriously I worked hvac for a living and the counter guys can’t sell to me no matter what. If you have a good supply house always keep them handy...My have times changed... I was always grumbling about selling a 5$ capacitor for 75 on top of the service call and everything else I couldn’t deal with shafting the customer in my mind. It seemed I was expected to sell at every single stop.. I hated it!