Sellers who don't know what they're selling!

[blue_stocker]

This is a touchy question but one that I believe needs to be addressed. What is your opinion of a seller (not a vendor but an independent member of THIS site) that sells parts that are NOT what is claimed to be; not necessarily intentionally but still not the parts requested in an ad or PM messages. After the parts are received, it's discovered the parts are NOT what as requested and the seller accepted the parts back but did not refund any of the shipping, but in fact the buyer was stuck with shipping both ways...what's your opinion? Keep in mind it was not the buyer that errored but the seller as he did not know what he was selling. Should the buyer be responsible and be stuck with shipping both ways because the seller in question made a mistake or was ignorant of what he was 'selling'? What should the 'seller' do to make things right, especially if the buyer could not use these parts and they were not what was claimed to start with? Should the buyer be stuck with ANY shipping charges because of the 'seller's' mistakes? Put yourself in this position, what would you do, what are your feelings be about this, especially if the shipping out of your pocket was almost equal to the price of the parts you no longer have? You're out money almost equal to the parts and all you have is shipping receipts...:angryfire:

 

[roadrunnerman]

If the seller accepted the parts back after realizing they were incorrect, then that person should have also paid for the shpg. Did that person send you a refund for the price of the part(s)? If so, then they still need to send you reimbursement for shipping. This is all written without hearing from the other party.

 

[67 B-body]

I would ask for shipping money refunded......
It's the right thing to do.....

 

[b-star69]

X2

 

[hunt2elk]

X3

 

[A383Wing]

Internet Fraud comes to mind first....which is a felony

 

[Mogre]

X4

 

[moparmarks]

Well as a Vendor my guarantee is simple. The part is what I say it is and in the condition that I say it is in or your money back including shipping.
Likewise the internet is just like a swap meet. 35% of what people are selling aren't what they think they are. E-bay is really bad. So the buyer does need to know what he is buying. Pictures are a must. But if the sell miss-represented the part then he should make it right.

 

[tallhair]

Did you ask for / get photo's and part numbers if applicable for the parts in questions before agreeing buy to the part(s)? I see you appear to not be a newby to buying or selling parts and am not intending to insult. Just asking for more of the story since you are asking for opinions. It would be pertinent to hear the other side of the story as well.

 

[BIGSHCLUNK]

How do you guys feel about shipping something back... due to a warranty situation?

 

[wannadrag]

Me thinks the OP should have asked for a pic or 2 so he new what he was getting.I see fault on both sides.

 

[WileE]

Best way is to have all agreed before the transaction.

 

[Mopars & Missiles]

Me thinks the OP should have asked for a pic or 2 so he new what he was getting.I see fault on both sides.

Agree

 

[Bruzilla]

Me thinks the OP should have asked for a pic or 2 so he new what he was getting.I see fault on both sides.

Agree as well, especially as the seller in this case is not a vendor. I think most of the non-vendor guys selling stuff on here are just hobbyists and list with the best information they have and the best intentions. Still, if you're buying a part that can be mistaken for another part, it is best to get a picture or part number to make sure of its application. I've been burned a couple of times just recently by this, but to me that's the price of doing business with a non-professional parts merchant. You get a much better price, but you don't get the service.

There's another issue to discuss here as well. Someone buys something from you because they need it right now, then they get contacted by someone with a cheaper one within a few days, and the next thing you know you're getting a sad story about how the part(s) didn't fit, weren't the right ones, etc., and a demand for a refund. Should I be expected to pay for shipping the parts back because the buyer found a better deal? How can I prove what happened? I can't, and that's the risk factor. The buyer has an obligation to verify what they are buying is the right thing they need, and if they don't they don't and get stuck with the wrong part they should get their money back but I think having them pay for the ride isn't unfair.

 

[Meep-Meep]

I might suspect foul play by the seller. Many people use the internet to "get rid of" the parts they can't sell, so they dress up the description. Still, gathering as much info as you can as a buyer is a good thing. Then if the deal goes sour you have a taller soap box to stand on - whether it will do any good is another topic for discussion. Buying parts off the net is great IF both parties do the right thing.

 

[69a100]

This is a touchy question but one that I believe needs to be addressed. What is your opinion of a seller (not a vendor but an independent member of THIS site) that sells parts that are NOT what is claimed to be; not necessarily intentionally but still not the parts requested in an ad or PM messages. After the parts are received, it's discovered the parts are NOT what as requested and the seller accepted the parts back but did not refund any of the shipping, but in fact the buyer was stuck with shipping both ways...what's your opinion? Keep in mind it was not the buyer that errored but the seller as he did not know what he was selling. Should the buyer be responsible and be stuck with shipping both ways because the seller in question made a mistake or was ignorant of what he was 'selling'? What should the 'seller' do to make things right, especially if the buyer could not use these parts and they were not what was claimed to start with? Should the buyer be stuck with ANY shipping charges because of the 'seller's' mistakes? Put yourself in this position, what would you do, what are your feelings be about this, especially if the shipping out of your pocket was almost equal to the price of the parts you no longer have? You're out money almost equal to the parts and all you have is shipping receipts...:angryfire:

Are we talking NEW, or USED parts here? You need to be specific just like the people your talking about that misrepresent the parts your talking about, otherwise your just beating a dead horse, and you will never get a honest answer to your question! Untill then I refuse to give you a answer.

 

[99ss]

ebag would make the buyer pay for the shipping.. which is not right.

I bought some lights for the 70 SS a while back and when I tried to use them the wires were loose and they wouldn't work properly. The ebag ad said they were good and worked perfect so I asked for my money back which I got but was not refunded shipping costs. I still have the lights and until shipping is refunded and paid for they aren't going anywhere. They were misrepresented. Simple as that.

Yes the seller should pay for the shipping in this case of at least one way on the item. That is fair. If there were no pictures exchanged then that is the problem in the first place. I don't buy a thing without seeing pictures of it so blame has to bhe shared for not buying properly as well.... Even though it wasn't the buyers mistake, it probably could have been avoided with better buying techniques ALTHOOUGH the buyer put his trust in the person from he was buying from.

Ultimately if I shipped something from my business to someone and I messed up I am responsible for the cost of retrieving it and sending the correct one. Simple as that. That's just good business.