My NOR/AM quarter panel return - you're going to love this . . .
Now I get to fill you in on all the details of the Nor/Am quarter panels return . . . this is priceless . . .
So, like most of you, I'm trying to get parts, as I can afford them, and have them on hand for when I need them. So I ordered the driver side panel in July, and the passenger side panel in January. And when I pulled one out to compare the panel, they were not even close to the existing quarter panel. So I contact the seller, and inform them of the lack of quality - and they tell me to return them for a full refund.
GREAT ! ! !
Then I get another E-mail back from them stating that since one of the panels was bought in July, they would not be able to refund me the money for that panel. I write them back, telling then that they need to consider that we're trying to work on these cars and buy parts as we can afford them so we have them when we need them. I send them two pictures of the body panels, and how badly theirs matches the original body panel - and I get this response:
FROM NOR/AM - Hello, I have looked at both pictures. Your temp let doesn't fit either part. I will create a UPS return shipping label now, once the passengers side quarter panel I will refund you money in full. Sorry for any confusion.
So, since both of these panels are of no use to me, and I read that they were going to refund my money in full - I thought, let's be a "nice" customer, and return
both panels to them ( after all they refund all my money, they should get all the parts ).
So I get an E-mail from Amazon today that claims that both panels were received damaged ( they were in perfect shape when they left me house - UPS picked them up at my doorstep ). So the (2) panels that I bought for $140 each ( $280 worth of parts ) . . . they now say that they only agreed to allow me to return (1) panel, the passenger side panel. And since the panels are damaged, they're applying a credit of $70 to my credit card.
Also, in the E-mail they say they never agreed to return both panels, and if I want the driver side panel back I'll have to pay shipping - on their website they charge $100 to ship the panels . . . I think I'll pass on that . . . SHEEEESH ! ! ! !
Customer service at it's best ! ! !