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Share your positive experience you had with a company

Man, That's a long list! lol.
Question Budnicks, Have you EVER posted a short note? lol. Thanks for all your input all the time.

nope !!

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I tend to elaborate too much, oh well...
 
I am working on converting my '73 Road Runner to power windows all around. The Nu-Relics kit is advertised as being a direct bolt-in setup that replaces the manual window regulators. After reading some positive reviews I bought a set of Nu-Relics power window regulators for the front and rear. During installation I found out that the rear regulators in their kit were much different than the donor set of rear windows and regulators I had obtained from a '74 Satellite and would not work. I contacted the company and spoke to an employee by the name of Dusty. Having the car already torn apart, I figured that they might tell me I'm out of luck for the rear regulators and at best offer me a partial refund. Much to my surprise, Dusty was more than willing to work with me to develop a completely new set of rear window regulators that fit the car at no additional expense to me (except return shipping). After a few exchanges back and forth, he sent me a set of custom built regulators that fit perfect without requiring any modification to my car or the donor rear windows. The service from Nu-Relics was excellent throughout the entire process and I have to give them a ton of credit for developing a new style of power window regulator just based on my request.
 
Doggone Rusty, I mean Dusty. Did not know about Nu-Relics. Thanks.
 
Follow up on my previous question (quoted here).
Ordered three parts from C2C Fab., 69 battery tray for GTX, driver side front floor patch panel and passenger side 3/4 length floor panel.

Shipping was quick, but there are issues.

Michael at C2C said all parts would be "e-coated black".

Only the battery tray was coated.

Driver side patch panel about as expected (except not e-coated as stated).
Passenger side floor panel looks to be a second quality stamping (also not coated as stated). There is a place in the panel, about 3/4 of the way back on the tunnel side, that looks to be formed incorrectly. Luckily, I don't need all of the pan and this area can be cut out.

Other beef would be this: In the various e-mails I sent and recieved replies to from C2C, they seemed to indicate that the parts were parts of theirs, not someone elses.

Imagine my surprise when the parts arrived, complete with a Sherman Auto Parts sticker on each one! :angryfire: (I was trying to cut out the middlemen and order from the manufacturer if possible.)

One thing I would say is don't rely on the website photos to be an accurate deptiction of the part you get, but this is probably also true of other suppliers.

Here are the prices paid at C2C:

part # 171-40L (front left floor pan patch panel)
$86.56 (C2C price, Sherman web site shows $95.00)
171-46R (front right 3/4 length pan)
$122.69 (C2C price, Sherman web site shows $195.99)
171-69 (battery tray)
$17.43 (C2C price, Sherman web site shows $33.99)

So, long story short, I saved maybe a hundred bucks with this order over the Sherman prices, and got Sherman parts (although one or more of them may be a second).

However, I will not likely order from this supplier again. This is partly because of the perception of scamming, and partly because they did not correctly tell me that the floor pans were not coated.

Had C2C told me that the 3/4 pan was a second, I might have ordered it anyway to get the lower price, but they did not.

My conclusion on this supplier is that this is just someone who has put up a web page and is ordering drop shipments from the real supplier (in this case, Sherman Parts).

Anyone doing a restoration, or even just a fix up, does not need to be buying parts from a middleman who is just adding cost to the parts. Parts are expensive enough without that added burden, and it doesn't add value to the finished priduct.

Y'all have a great day, and I'll post some photos of my project a little later after I've organized some to post.:cya:
JR

You have my sympathy. Sherman parts are rubbish. I held mine up to my roadrunner and nearly cried. Poor assembly quality, missing major cutouts. I going to make new pieces from scratch, easier then getting my Sherman parts to fit.
 
Doctordiff aka. Cass Eslick. Very fast to respond on questions and fast deliverys with high quality parts at a good price.
Im very satisfied buying from him.

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Doctordiff aka. Cass Eslick. Very fast to respond on questions and fast deliverys with high quality parts at a good price.
Im very satisfied buying from him.
 
I love Summit. Great customer service. Mid day Monday orders always on the porch by Wed. And, they get it right.
 
A positive and negative shout out.
negative- herb's parts. They need to do better on communication and set their website up so you can't order or be charged for out of stock items. I ordered an air grabber base online. Heard nothing for a week, I finally had to call them to find out they didn't have it, and wouldn't have it for at least 2 weeks. My credit card was charged instantly however. I cancelled the older and did get a prompt refund.

Positive- Mike @ B/E & A. Had the base in stock, shipped quickly. Packed well. Kept in contact. And offers a great deal of hands-on experience and personal service. I'll check with him first next time!
 
Positive:

Hughes Engines: When I decided to build my Magnum headed, LA 360 based 408 Frankenmotor, I tried using a few car magazine builds as a reference. I found that each of these articles gave allot of information, but still not everything I needed to know. I felt like I knew just enough to be dangerous. I called Hughes Engines to get a recommendation on a rotation assembly and it was David Hughes who answered the phone. He asked if I had ever built this engine before, and after telling him no, he told me to grab a pen and paper and listen up. We had about a 45 minute conversation and I had allot more confidence in making it all work. A page and a half list of valuable proven knowledge. Hughes received my business after that phone call, and I'll be ordering more in the future.

RockAuto: I purchased a set of Monroe Matic Plus police package shocks. When they arrived and I opened the box, I found that someone had pulled a fast one on RockAuto by putting an old used shock in the package and returning it. Rockauto didn't question me or fuss a bit. They sent me a replacement free of charge. The shipping was very fast too!

St Louis Spring Co: These guys built me leaf springs. I wanted a couple inches of rake w/o the lopsided look of the Mopar SS springs. They had them shipped to my door around $330. These guys also ship out quickly.

Summit Racing: Everyone buys from these guys, but I decided to add them to the list because they will ship wheels and tires already mounted and balanced. I had no idea anyone did this until I ordered my wheels about 6 months ago. Freaking cool!

Negative

Keisler Eng: I've posted about my experience with Keisler before, so I'll make this one short. They failed at every level on customer service and communication. Customers were completely left in the dark on what was going on with the order delays. It took over a year and 1/2 to receive my order, and I still received the wrong clutch. I ended up purchasing the correct clutch from someone else just to avoid dealing with them again. I will admit that the trans is a high quality unit and shifts smooth. They would have probably been successful if they practiced up front honest communication with the customers.

Kevco Racing: I ordered a Kevco Racing M302 oil pan that came with the oil pick-up tube. The bend of the pick-up tube was off so much that the pan didn't fit. They replaced the pick-up tube, but then I noticed that the pan bolt holes did not align right. I had to bore out the bolt holes and make the pan fit. I expected far better quality than this. Next time I'm buying a Moroso.
 
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