When Billy's 85 year old mom lived with us, she had a Lifeline medical necklace, and Care All Home Health Services would come over a couple times a week to check her over and handle her personal care.
A worker would give her a bath, always leaving a pile of soaking wet towels on the bathroom floor.
Billy went in the house one afternoon and found his mother in the kitchen in a huge pool of blood! She had fallen, hitting her head we believe on the refrigerator or freezer door handle. Still pressing on her chest, she told him, "I kept pushing the button but they never came!"
For the first time since she got it, she wasn't wearing the Lifeline necklace.
The ambulance carted her off to the hospital.
That night, I discovered her Lifeline necklace ... buried in the big pile of wet towels I had tossed into the basement the day before to wash. Saying I was absolutely livid is an understatement.
Those things are ADVERTISED to be waterproof, and why any licensed health care worker who focused on the elderly wouldn't know that -- or worse yet, remove it during one of THE most crucial times when it can save a life -- was a mystery to us.
No one in authority at Care All could explain why it was taken off. They even tried to deny the "bath lady" was here but paperwork proved otherwise.
His mom never recovered and passed away at the hospital a month and one day later.
Learn from our mistake.
Rest In Peace Vert! We miss you.